Field Service Engineer

Job Description

The Senior Field Service Engineer is the technical advisor, leader and consultant for the Field Services group.  The Senior Field Service Engineer position requires an associate who has a comprehensive understanding of industrial products and applications.  In addition to advising and consulting, the Senior Field Service Engineer duties will include performing mechanical services such as inspection, repair, maintenance and installation of various types of rotating mechanical transmission products and completion of field service reports. The Senior Field Service Engineer will be able to assist or perform a variety of field service duties and may be asked to lead teams of peers in these types of activities.  The Senior Field Service Engineer will also be responsible for training Field Service associates and/or recommending training in various aspects of the team’s service responsibilities.  In addition, the Senior Field Service Engineer will be required to interact with and utilize a variety of software types, instruments and computer equipment.  The majority of service activities are in North American however, service activities in other countries are common and will occur.

Responsibilities:

General:

• Provide technical support to external and internal customers
• Provide technical guidance to the Field Services team
• Create technical content as needed to support field service projects
• Perform field service at remote sites in a variety of world regions, locations, environments and conditions
• Perform field service activities including inspection, root cause analysis, troubleshooting, repair, maintenance and installation of all products manufactured by Regal Rexnord, as well as similar products manufactured by competitors
• Perform field service activities including vibration measurement, equipment diagnostics and drive train alignments
• Document field service activities and results in required formats, (i.e. word processor, spreadsheet, cloud-based template, etc.)
• Train internal and external customers (i.e. product installation, troubleshooting, repair and use, applications, equipment techniques and skills)
• Provide oversight to inventory of repair service components, products, and tooling for field service activities
• Exemplify a culture of maintenance, care and organization of company equipment
• Drive company vehicle on long trips to and from assigned service assignments
• Fly to and from assigned service assignments
• Other duties as required

Regal Rexnord Values, Safety and Compliance:

• Ensure compliance with company, customer, industry, and/or regulatory requirements and safety standards in all Field Service activities and initiatives, prioritizing employee safety and well-being.
• Uphold the Regal Rexnord values of Integrity, Responsibility, Diversity, Engagement, & Inclusion, Customer Success, Innovation with Purpose, Continuous Improvement, Performance, Passion to Win....all with a Sense of Urgency
• Promote a safe working environment by following established and required safety policies and practices at all times

Cost Management:

• Identify opportunities to reduce departmental costs through automation, process improvement, and workforce optimization, without compromising work quality and safety.
• Analyze tools, equipment and process to ensure these are in alignment with business needs
• Recommend and define KPI's to measure the performance of the Field Services department
• Create KPI reports and present updates to management when required

Capital Planning and Budgeting:

• Provide technical input to Field Service management to drive growth, profitability and efficiency

Interdepartmental Collaboration:

• Work with other departments such as operations, quality, and engineering to ensure alignment and collaboration on key initiatives and projects.
• Work with Regal Rexnord product managers to ensure understanding of the service needs and opportunities of each department
• Coordinate and partner with other Regal Rexnord departments to identify potential machinery faults and opportunities based upon inspection results
• Serve as a liaison between the field service team and various product engineering personnel to clarify technical aspects critical to successful completion of field service projects

Customer Focus and Continuous Improvement:

• Support a culture of continuous improvement within the Field Service team with particular focus on the delivery of OEM-quality service
• Assist in developing and maintaining service processes, procedures, forms and checklists to improve overall quality and efficiency
• Develop “soft” tools to