Field Supervisor

Description

POSITION SUMMARY:

The Housekeeping Field Supervisor will lead, train, coach and oversee the quality within the housekeeping department for field services. Strong leadership, communication and teamwork are essential to review, set and achieve company goals and objectives. Work collaboratively with all employees, suppliers, guests and owners of FLPP; and at all times, provide exceptional customer service. Perform all housekeeping tasks and inspection to the standards as defined by FLPP.

SUPERVISES:

This role has responsibility to manage the expectations and accountability of the housekeepers within their zone. In addition; will provide coaching and counseling as appropriate for training purposes.

ESSENTIAL FUNCTIONS:

These duties can be performed with or without an accommodation:

Operational Support:

• Collaborates with Housekeeping Manager, Housekeeping Coordinator, Inspectors and Housekeepers to ensure all services are completed per established standards and guidelines; to include Standard Unit Appearance.
• Builds a high-energy, team atmosphere in the housekeeping department.
• Coaches, develops and retrains employees by providing coaching and counseling as appropriate; using the “Walk the Wall” method.
• Holds employees to high performing work quality, standards, and outcomes, informing the Housekeeping Manager and Human Resources of any disciplinary issues needing attention.
• Adheres to all company policies and procedures, paying special attention to health and/or safety issues.
• Accurately completes required documentation in the Property Care phone app and submits at the end of each assignment; submits timecard at the end of every shift.

· Ensures guest and owner housekeeping satisfaction goals are achieved and provides re-training and assessment of Housekeeper and Inspector skill level when needed; proving feedback to the Housekeeping Manager at all times.

Field Support

• Provides prompt follow-up for any cleaning problems.
• Provides high-quality inspection services using the “Walk the Wall” method.
• Provides distribution and proper presentation of linens and guest amenities in all homes.
• Conducts in field training and subsequent training to adhere to standards, policies, work procedures and demonstrate proper use of equipment and chemicals and confirm understanding of each team member.
• Responds to all calls from housekeepers in their zone regarding questions related to the successful performance of their duties.
• Responds to all calls and text messages from the Housekeeping Manager and Property Services/Customer Care Department in a timely manner.
• Ensures all housekeepers in their zone comply with dress and safety codes.
• Provides high-quality cleaning services using the trained cleaning methods, ensuring completion of all arrival or departure cleaning tasks, and adherence to standard unit appearance.
• Enforces FLPP’s Standard Unit Appearance policy.
• Ensures all homes are secured before departing the property.
• Maintains the highest level of integrity of homes at all times.
• Maintains a presentable and functioning personal vehicle to be used for work-related travel.
• Provides assistance to Housekeepers and Inspectors, including coaching and inspections ensuring continuous improvement in quality assurance, efficiency and performance within allotted timeframes for each property.
• Completes all required documentation for each job accurately, in detail and submitted timely.
• Provides prompt follow-up for any cleaning problems reported by inspectors or guests.
• Follows scheduled work assignments to insure all properties are cleaned and presentable before guest arrival.

Safety Support:

• Coordinate with the Safety Committee to maintain a safe and clean work environment. Bring any Safety concerns to attention of Housekeeping Manager (who is a member of the Safety Committee) so they can be addressed at the monthly meeting.
• Responsible for determining if maintenance issues identified by housekeepers can be addressed by a housekeeper or inspector and, if not, are called into Property Services for action and report documentation as required.
• Ensures all policies and procedures are followed and enforced for outside agencies.
• Keeps all required safety records and documentation current and up-to-date.
• Maintains a safety-first work ethic.

Requirements

EDUCATION & EXPERIENCE:

• High School Diploma or GED
• Experience in a fast-paced, customer-focused, service industry.
• Prior housekeeping services experience preferred.