Business Delivery Program Manager

Key Responsibilities

• Partner with and leading internal and external business and technical teams to ensure smooth identification of post implementations/operational issues and collaborate across stakeholder to develop a unified solution.
• Drives collaboration across Enterprise and communicates results; sets priorities to ensure adequate progress
• Accountable for communication both internally and externally around the activity and the fulfillment of all requirements per the contract with partners and clients
• Works on unique issues; exercises independent judgment in methods & techniques
• Explains and clarifies to influence others; May have integrations with senior internal and external colleagues across Enterprise
• Collaborate with internal stakeholders to define scope of work
• Provide status reports via defined Zelis application as well as customized reporting as requested
• Proactively investigates and develops improvements for existing process or develops new process; identifies new areas of opportunity consistent with strategy
• Contributes significantly to defining elements of project, program or objectives and lead; Creates and manages complex plans with greater complexity that have direct effect on business results
• Develops solutions that require extensive analysis and investigation. Works on complex issues requiring in-depth analysis.
• Independently works closely with internal PMO’s and Operations teams to ensure proper subject matter expertise is available to support business delivery process
• Provide project management SME expertise to other PM’s and cross-functional stakeholders
• Supplies project planning, documentation, and cross-functional relationship solutioning to other project managers
• Can successfully maneuver through ambiguous situations and lead the team to an objective deliverable
• ​ Maintain awareness of and ensure adherence to ZELIS standards regarding privacy
• Domestic travel up to 25%

Knowledge, Skills and Experience

• 8+ years experience in Healthcare is preferred
• Experience with road mapping is preferred
• Expert Experience in Project Management and leading teams in a complex environment
• Solid ability to create complex project plans, gather requirements and adhering to project plans/timelines
• Expert Proficiency in partnering with multiple cross-functional teams simultaneously to identify solutions to complex issues
• Expert organizational skills in working with multiple departments
• Knowledge of core business products and services within the claim administrator, claim software space

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com   

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