Operations Team Leader II

Pay Range: $24.98 - $33.31

While reporting to an Operations Supervisor, the Team Leader is responsible for the performance (quality and quantity) and work assigned to a team within the operations department. Works closely with Operations Supervisor to ensure all department tasks are performed accurately and within established timeframes. Handle more complex tasks and escalated customer issues. Responsible for supervision of a team of 3 to 6 staff members.

Education and Experience:

• Associates Degree andor equivalent business experience
• Four year degree in a business related field preferred
• Two years’ experience related to the department’s primary function(s) preferred

Skills and Abilities:

• Accounting principles, organizational skills, basic banking practices, knowledge of bank products.
• Strong communication and interpersonal skills.
• PC skills in a Windows environment to include WordExcel.
• Familiar with regulations and bank policies pertaining to team’s primary function(s) (loans, deposits, electronic banking, etc.)
• Managing Personnel with the ability to supervise staff Must have a positive attitude and willingness to work in a team environment.

Unique Job Characteristics and Requirements:

Hours may be different than 8:00 am to 5:00 pm depending on department need.

Tasks Performed:

• 30% Perform daily tasks as assigned to team
• 15% Research, analyze, and resolve complex problemsissues related to the department’s activity. Assist other department staff by handling escalated customer issues and answering questions.
• 15% Train, mentor, develop, and oversee staff. Conduct annual reviews, establish individual goals. Assist with hiring.
• 10% Completes performance reports for department staff that includes production, quality control and service level.
• 10% Ensure department procedures are current and accurate
• 10% Make daily decisions regarding the assignment of work and the coordination of workflow.
• 10% Other duties as assigned.

Physical Requirements:

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. 

Wellbeing 

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. 

Community Involvement 

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. 

Culture 

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. 

Career Development 

Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. 

Total Rewards 

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.   

Business Stability 

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. 

Benefits for Full-Time Employees: 

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. 

• Parental Leave: Six weeks of paid leave at 100% of your salary. 

• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

• Dental and Vision Coverage: Ensuring your overall health and well-being.