Senior Team Lead, Drayage Operations, Road US

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Torrance, S Western Ave 

Division: Road 
Job Posting Title: Senior Team Lead, Drayage Operations, Road US - 96833 
Time Type: Full Time

 

Summary 
The Senior Team Lead, Drayage Operations will be responsible for overseeing the day-to-day operations of the Drayage team. This includes ensuring that shipments are handled efficiently and effectively, maintaining compliance with all regulations, and providing excellent customer service. The Senior Team Lead will also serve as a mentor and coach to team members, providing guidance and support as needed. 

Duties and Responsibilities 

• Manage all drayage operations within a specified geographic region, ensuring efficient and timely movement of goods.
• Fulfill a dual role as a "Player Coach," actively participating in and leading drayage operations team to ensure smooth execution and team success.
• Manage carrier relationships, including handling inquiries, resolving issues, and ensuring carrier satisfaction. 
• Collaborate closely with other departments such as sales, customer service, and logistics to ensure alignment of goals and objectives.
• Develop and maintain strong relationships with carriers, vendors, and other partners to ensure high-quality service and competitive pricing. 
• Ensure all shipments are actioned, documented, and updated in a accurate and timely manner.
• Monitor industry trends and developments and make recommendations for process improvements and cost savings. 
• Communicate with management and other stakeholders on a regular basis to provide updates on team performance, customer issues, and other relevant information. 
• Ensure compliance with all relevant regulations, policies, and procedures governing drayage operations.
• Drive continuous improvement initiatives to enhance processes, systems, and workflows to support business growth and scalability.
• Drive cost-effective strategies by skillfully negotiating and quoting rates with carriers, both on a spot and long-term basis, to optimize operational efficiency and financial performance.
• Lead performance reviews with carriers, meticulously evaluating Key Performance Indicators (KPIs) to ensure alignment with organizational objectives and drive continuous improvement initiatives.

Supervisory Responsibilities (if any) 

• Overseeing the work of the Drayage team, which may include supervising team members and coordinating with other departments and teams. 

Educational background / Work experience 

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred, but not required. 
• At least 3 years of experience in Drayage operations or a related field is required. 
• Prior experience in a supervisory or leadership role is preferred. 
   

Skills & Competencies 

• Strong knowledge of Drayage regulations, procedures, and documentation requirements 
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously. 
• Strong interpersonal and communication skills, with the ability to work effectively with team members, customers, and partners. 
• Ability to analyze data and make informed decisions based on that data. 
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint 

 
Preferred