General Manager

Overview

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth.

 

Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

Company Benefits & Perks

We believe in rewarding our team with benefits that support both personal and professional well-being:

• Generous Paid Time Off (PTO)

• 401(k) with Company Matching

• Comprehensive Health, Dental, and Vision Insurance

• Health Savings Account (HSA) & Flexible Spending Account (FSA)

• Life Insurance & Parental Leave

• Employee Assistance Program (EAP)

• Relocation Assistance

• Professional Development & Advancement Opportunities

• Supportive, Fun, and Flexible Work Environment

• Access to an Unmatched Company Culture that values individuality and innovation

Responsibilities

The Job At-A-Glance:

CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities. As a General Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners.

Key Responsibilities

Staff Development & Leadership

• Build, lead, and develop a high-performing team that embodies the values and culture of CL&S.

• Foster a collaborative, positive, and professional environment for both staff and residents.

• Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations.

• Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community.

• Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement.

Property Administration

• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.

• Implement and refine systems and procedures to drive operational efficiency and reduce costs.

• Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety.

• Ensure compliance with all legal, regulatory, and company policies.

Financial Performance

• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.

• Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.

• Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively.

• Analyze financial reports, manage budgets, and provide regular variance and performance updates.

• Oversee and manage timely execution of payroll, invoicing, and hiring documentation.

Customer Experience & Sales

• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.

• Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively.

• Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching.

• Plan and execute resident events to foster community engagement and satisfaction.

• Collaborate with local schools and student organizations for outreach and partnership opportunities.

May not be all inclusive.

Qualifications

Qualifications

• Bachelor’s degree preferred OR 2–5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.

• Proficient in