Operational Technology Specialist I

Job Summary
Operational Technology Specialists provide technical expertise & support for Electric Energy Management System, Supervisory Control and Data Acquisition (SCADA) infrastructures including identified Critical Cyber Assets systems. The Specialist ensures the reliability, performance, integrity, and recoverability of the identified Cyber Asset hardware, operating systems, and/or associated applications.  Where applicable, all supported systems will be implemented and supported in compliance with the requirements of the NERC CIP standards as well as internal corporate policies. The Specialist troubleshoots and resolves system issues; continually improves system designs and provides 24x7 support for emergent situations & handles them effectively. 

Operational Technology Specialists work in one of the following disciplines:

Energy Management System Support responsibilities include technical expertise of critical application troubleshooting and modeling of the systems supporting the electric environment.

Operations Software and Application Development responsibilities include including development and enhancement of applications that support the Operational Technology electric environment.

Network and Security Support responsibilities include the design, development and implementation of network operations, network architecture, and network security, solutions and monitoring capabilities.

Infrastructure Support responsibilities include including Server, Desktop, VMware, Citrix and SAN administration, Directory server management.

Essential Functions

• Performs all required operational maintenance and troubleshooting of supported systems.
• Works with vendors, application developers, database administrators, corporate IT, and other technology groups to resolve problem
• Assists in the design and development of System implementations.
• Evaluates and tests software changes and updates supplied by vendors, prior to installation.
• Conducts routine hardware and software audits of all supported systems to ensure compliance with established standards, policies, procedures, and requirements.
• Maintains appropriate change management documentation for all hardware and software modification.
• Participates in disaster recovery planning, development, exercises, and actual events.
• Requires significant day-to-day direction and general supervision
• Participates in projects as a team member
• Understands compliance standards and applicability to job
• Participates in business and technical direction setting discussions.
• Supports tactical break-fix situations
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• Required Qualifications For Position
• Bachelor's Degree in Electrical Engineering, Computer Technolgy, Information Technology, Electrical Enginering Technology
• less than 1 year Up to two years of experience in an IT Environment
• Excellent planning and organizational skills High
• Strong verbal & written communication skills and the ability to express complex technical concepts effectively in ways that are appropriate for the audience. High
• Ability to work well with across disciplines with varying degrees of technical experience. Medium
• Proficiency in the Microsoft Office suite Medium
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• Preferred Additional Qualifications for Position
• Master's Degree in Electrical Engineering, Computer Technolgy, Information Technology, Electrical Enginering Technology
• Related experience in the utility industry
• Physical Demands
• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
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• The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions,