Assistant General Manager

LAX Assistant General Manager

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of airports by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change.

LAX Assistant General Manager

What We Offer
The Los Angeles International Airport Assistant General Manager will lead and support the day-to-day operations for our Airport program at Terminals 1, 2, 3, 6, Tom Bradley and Bradley West Gates in LAX, reporting directly to the General Manager, LAX. This position is accountable for the overall management, direction, and coordination of the URW program. The Assistant General Manager will work closely with URW’s client, Los Angeles World Airports (LAWA), to ensure their business needs are met, and is also responsible to ensure URW’s corporate objectives are achieved at the lowest cost consistent with corporate and airport requirements. The Assistant General Manager also interacts with a wide range of airlines or clients and their representatives to ensure their needs and objectives are satisfied.

Scope

Our culture is one that focuses on four key areas;

1. A culture that Achieves – We seek individuals who take full accountability for results, who are highly focused and possess or seeks in-depth knowledge of relevant subject matter, who often goes above and beyond and finds creative solutions to challenges.

2. A culture that Collaborates – Collaboration means so much more than just having meetings; it’s about putting a clear and shared objective first. We encourage our people to be ambassadors of our business and brand, both internally and externally. We promote open and transparent communications and advocate alternative opinions. Our people must have the courage to disagree, but with respect, of course. In the end, we want to drive a win-win solution for all situations and outcomes.

3. A culture that Innovates – We love ‘life-long learners’ who apply an energetic mindset to the business, are naturally curious and are constantly keeping up with the trends, needs of the customer, retailers, clients and technology. Challenges the current thinking and has the courage to propose and experiment with new ideas.

4. A culture that Builds Community – While the industry can be very competitive, we always operate with the highest level of ethics. We treat ALL people with dignity and respect and place a strong emphasis on building relationships. We are generous with our time with others, always embracing the diversity of their thoughts, talents, experiences and background. Most importantly, we like to celebrate our successes together.

What we are looking for

Responsible for overseeing the day-to-day operations of a specific Airport program including concessions, tenant relations, maintenance of the specialty leasing program, tenant operational issues, management contracts, budgeting, collections, and expense control.   Supervises all sub-contractors and their activities.

Primary Responsibilities

• Supervise and oversee all operational sub-contractors including walkthroughs, meetings and work orders.

• Assist with the preparation and monitoring of the annual budget and forecasts.

• Control expenses including negotiating fees, authorizing expenditures and reviewing monthly income statements.

• Maintain a responsive open line of communication with the tenants including dealing with tenant complaints and questions; operating hours enforcement; ensuring permitted uses in leases; and preparation of amendments.

• Responsible for contract services, including assisting in negotiations, renewals, supervision and termination.

• Assist with the collection of receivables as required by the General Manager.

• Inspect tenant spaces daily and follow up on any defects noted.

• Maintain a liaison with tenant contractors.

• Maintain a liaison with Airport building, safety and food inspectors.

• Handle and solve customer or client complaints.

• Attendance and preparation for internal staff meetings.

• Verification of accuracy of tenant billings including minimum rent, common area charges, marketing charges and RMU fees.

• Preparation of status reports and monthly updates.

• Direct the in-store inspection program with specific assigned tenants.

• Monitor and document all temporary tenant deals.

Skills/Qualifications Required:

• Thorough knowledge