Senior Manager - Process Training - Supply Chain - DC WEST

Job Description

Nordstrom has an exciting opportunity available for a highly motivated, customer obsessed, and results driven Senior Process Training Manager supporting our Supply Chain Operations Process Training and Documentation team. The Process Training and Documentation team plays a critical role within our Supply Chain by focusing on end-user training and providing step-by-step documentation that clearly explains and teaches processes from the perspective of a first-time user. This individual will be focused on driving performance of the training program in their distribution sites and be an active member of the program development and management team within the training organization.  

This role will lead a set of leaders within a region that each support a building and directly manage administrative support and trainers. They will work closely with their site leader, operations team, and human resource partners to drive performance and alignment on all training programs aspects. This will be accomplished through building high performing teams and through the development of world calls training and application techniques.   

This individual will be a key architect in program development and management. Developing and driving tracks of work that enrich the training program and building capability to future business needs. They will own books of work hitting delivery dates and supporting network activation plans. They will work collaboratively across the network with cross functional teams to assure alignment and involvement for the necessary stakeholders.  

The ideal candidate is motivated, proactive, and results oriented.  This individual has a strong sense of ownership, sees the big picture, and possess a unique blend of strategic, analytic and collaboration skills with demonstrated experience in taking ideas from vision to execution; blending relationship management, program management, problem-solving skills, and the ability to drive to aligned outcomes.  This role requires an individual to be comfortable working in a fast-paced environment, dealing with ambiguity, engaging stakeholders in a productive, positive way and setting the course for the business to help drive growth for Nordstrom 

A Day in the Life… 

• Drive results: Focuses on overcoming obstacles and delivering results through the team. Promotes urgency with leaders to reach goals and meet deadlines. 

• Develop leaders: Develop leaders by nurturing their ability to inspire and guide others, fostering a culture of continuous learning and growth. Effective leadership development also emphasizes emotional intelligence, strategic thinking, and the capacity to adapt to changing environments. 

• Program management and development: Actively own books of work contributing to the overall training program. Meet program deadlines while maintaining site results.  

• Collaborate with senior leaders: Collaborate closely with operations and human resource senior leadership in buildings to maintain a focus on top business objectives and initiatives as well as to escalate key status updates.   

• Partner across functions: Partner cross functional across Nordstrom to build, enhance, and roll out aligned processes. Including support o