AVP, Senior Reliability Engineer – Apply and Buy Digital Apps

Job Description:

Role Summary/Purpose:

The AVP, Senior Reliability Engineer implements highly automatic and self-healing applications, which in turn frees up time for development tasks such as new features and business growth. The ideal Reliability Engineer is skilled in both software engineering and system administration.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Ensure the dependability and scalability of one or more enterprise-scale applications.

• Develop the reliability process to ensure the highest level of systems availability, stability, security and performance, including maintenance and support, root cause analysis, systems validation, performance tuning and capacity management.

• Be a member of DevOps teams in shared responsibility for the reliability of these applications and associated platforms.

• Have dedicated time for creating software that improves the reliability of systems in production, fixing issues, and responding to incidents/on-call events.

• Support a root cause analysis program that will lead to reduced downtime, increased resiliency and a culture of continuous improvement.

• Design and implement monitoring, alerting and appropriate metrics to track and report adherence to service SLOs and SLAs, performance and operational efficiency.

• Drive technical innovation and efficiency in application and infrastructure operations via simplification and automation.

• Coordinate between infrastructure, platform and application subject matter experts to promote reliability efforts through communication and best practice sharing.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree and a minimum 5 years of combined experience in application development and support for associated infrastructure OR, in lieu of degree, High School Diploma/GED 7 years of combined experience

• Minimum 3 years of experience in designing, building, and troubleshooting large scale distributed systems

• Minimum 1 years of experience in application design

• Minimum 3 years of systems engineering experience

• Strong interpersonal communication skills with ability to work well in diverse-team-oriented settings with other developers, product managers, other SREs, etc.

Desired Characteristics:

• Knowledge of fintech Industry as it relates to consumer financing

• Deep experience in composable/microservice architecture

• Agile expertise

• Critical thinking, problem solving and creativity

• Experience with build automation tools like Jenkins, Cloudbees, Maven or Gradle

• Experience building and deploying applications on Cloud

• Knowledge on OpenAPI / Swagger specifications is a plus

• Working knowledge of API gateways

• Expertise in supporting mobile solutions including native and mobile web

Grade/Level: 11

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All intern