Sr. QA & Project Management Specialist

Job Description

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

DCAS Human Capital (HC) has a newly created Quality Assurance and Project Management (QAPM) unit, designed to serve as a proactive unit that identifies and addresses opportunities for improvement in HC’s broader work, processes, and programs to ensure efficient and exceptional customer service. QAPM utilizes tools and methodologies to perform its work including SWOT analyses, RACI Charts, and Change Management with an emphasis on project management standards to ensure deadlines are met timely.

The DCAS Human Capital QAPM Unit seeks to hire one (1) Senior QAPM Specialist who will primarily lead capacity building efforts for DCAS HC’s Bureau of Examinations and provide supplementary support to the QAPM team. DCAS HC’s Bureau of Examinations performs responsible work in the establishment of qualifications for civil service positions, as well as in the development, validation, rating and administration, and certification of lists of eligible applicants for competitive civil service examinations. The Bureau of Examinations is currently comprised of four major functional areas: the Exam Development Group, the Administration, Customer & Exam Support (ACES) Unit, the Scoring Unit, and the Investigations Unit.

The Exam Development Group, within the Bureau of Examinations, is responsible for collaborating with City Agencies in the development of civil service exams for competitive class titles by working with City Agencies’ Subject Matter Experts (SMEs) to conduct in depth job analyses. These job analyses are used to develop rating guides and questions which may appear on civil service examinations and are used to determine candidate eligibility on distinct lists for the respective civil service title.

The Administration, Customer & Exam Support (ACES) Unit within the Bureau of Examinations is comprised of the Application Processing & Test Administration Unit, five Computer-based Testing & Applications Centers (CTACs) located in each of the five boroughs of New York City, and the Long Island City testing facility where Sanitation Worker and Firefighter candidates take their in-person exams. The ACES Unit is responsible for uploading and maintaining the annual exam schedule within the Online Application System (OASys) including test parts, test dates, and locations for testing. The Unit works with the other units of the Bureau of Examinations and DCAS IT to review general content and format of tests to determine best method for administration of the tests, and to set parameters for and help determine scheduling/rescheduling availability for test sessions.

The Scoring Unit, within the Bureau of Examinations scores, reviews, and verifies all test parts for civil service examinations, and uses this information to establish eligible lists and inform candidates of their exam results.

The Investigations Unit is responsible for conducting background investigations of candidates for City employment to ensure they are of good moral character and meet their respective minimum qualification requirements. Fingerprints are processed digitally to the New York State Division of Criminal Justice Services and the Federal Bureau of Investigation (FBI), and the results are then reviewed by the Investigations Unit. Candidates with the most serious criminal convictions and derogatory employment information are investigated directly by DCAS for appointment, including investigations before appointment.

The selected candidate for the Senior QAPM Specialist will be responsible for, but not limited to, the following tasks: