Director of Sales Operations, Retail

Where A-Players Thrive.

We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

We’re Looking For A: dynamic and strategic Director of Sales Operations to optimize and streamline our sales operations, drive analytics leadership, and enhance efficiency across our order-to-payment process. This role will play a critical part in ensuring operational excellence, improving forecasting, and working cross-functionally with IT, supply chain, warehouses and finance teams to scale our business effectively and efficiently.

Location: Remote (Woodland Hills, CA)

What You’ll Be Doing:

Process Improvement & Systems Automation

• Identify and implement process enhancements across the entire order-to-payment cycle.
• Lead initiatives to automate operational workflows in collaboration with IT, ensuring seamless system integrations and efficiency.
• Develop and implement best practices to improve accuracy, speed, and scalability of sales operations.
• Netsuite ERP - Proficiency in order management, inventory modules and financial reporting
• SPS Commerce EDI - Strong knowledge of retail EDI integration, 850, 856 and 810 transaction sets
• Business Intelligence Tools - Experience with visualization tools like Tableau, Power BI or Looker

Efficiency & Logistics Strategy

• Develop and execute strategies to improve operational efficiency, including pallet SKUs, full truck utilization, and 3PL partnerships.
• Lead initiatives to streamline fulfillment for key partners such as QVC’s extended assortment.
• Identify cost-saving opportunities while maintaining service excellence.
• Create ideal process for discrepancy resolution

Analytics & Insights Leadership

• Provide leadership in data-driven forecasting, inventory planning, and demand analysis.
• Oversee internal data resources to turn raw data into actionable insights and business opportunities.
• Leverage sales,operations and marketing performance metrics and dashboards to drive decision-making.

Forecasting & Inventory Management

• Establish CF&R (Collaborative Forecasting and Replenishment) with larger retailers
• Analyze internal and customer supply chain inventory positions and proactively identify potential issues before they impact sales.
• Implement inventory strategies that align upstream orders with operational efficiencies.

Financial & Payment Operations

• Own and optimize the aging balances report to ensure timely collections and cash flow stability.
• Implement strategies to improve payment cycle efficiency and reduce outstanding balances.

People Management

• Mentor and lead the Sales Operations team, fostering a high-performance culture.
• Great communication skills to stay aligned within the team and across the organization
• KPIs include Retailer Ontime Delivery, P.O. fill rate, shipping cost and forecast accuracy

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• Strong leadership experience in process optimization, forecasting, and analytics.
• Systems or ERP knowledge with NS experience preferred.
• Working knowledge  in data analysis tools (e.g., Excel, SQL, BI tools) and ERP/CRM systems.
• Excellent problem-solving, strategic thinking, and cross-functional collaboration skills.
• Ability to manage multiple projects, prioritize effectively, and drive business impact.
• Bachelor’s degree in Business, Operations, Supply Chain, Finance, or a related field. MBA preferred.
• 8+ years of experience in sales operations, supply chain, finance, or a related field, preferably within consumer goods, retail, or logistics.
• Experience in pet product sales preferred.

Golden Perks & Benefits: 

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date. 
• We match up to 3.5% of your 401k contribution