Jobs and Careers
WH
Director of Technology Services
Whitney Museum of American ArtNew York City, United Statesfull_timeVerifiedPosted 14 Apr 2026
💰 $170,000/yr($160,000/yr – $170,000/yr)
About the role
Reporting to the CIO, the Director of Technology Services is a visionary technology leader and strategic collaborator responsible for shaping the direction, development, and management of the organization's technology services. As a strategic partner, the Director ensures that technology serves as a catalyst for achieving institutional goals and enhancing operational excellence. The Director oversees technology infrastructure, cybersecurity, and cloud strategy, drives AI innovation, and partners on digital transformation initiatives while leading a diverse team of technology experts.
The Whitney is at an important inflection point in how it governs and delivers technology services. The Director will join during a period of active evolution — bringing structure, governance, and leadership to a function that is growing in strategic importance to the institution. Candidates who are energized by building, not just managing, will find this role especially compelling.
Responsibilities
Strategy & Roadmap
The Whitney is at an important inflection point in how it governs and delivers technology services. The Director will join during a period of active evolution — bringing structure, governance, and leadership to a function that is growing in strategic importance to the institution. Candidates who are energized by building, not just managing, will find this role especially compelling.
Responsibilities
Strategy & Roadmap
- Develop a comprehensive 3-year technology services and solutions road map that aligns with and enables the Museum’s overall strategic plan, mission, and goals.
- Collaborate with business units to understand needs and deliver effective technology solutions.
- Lead initiatives to modernize and streamline technology operations.
- Build consensus and drive organizational change through compelling technology solutions and services.
- Oversee delivery of all technology services including infrastructure, applications, and end-user support.
- Ensure high availability, scalability, and performance across all systems and platforms.
- Govern a blended service delivery model — including internal staff and external managed service partnerships — ensuring SLA accountability, escalation discipline, and institutional continuity.
- Collaborate with cross-functional teams to support technological needs across departments.
- Oversee cloud strategy and migration planning, balancing performance, cost, and risk.
- Identify opportunities to leverage AI, machine learning, and automation to support Museum priorities.
- Oversee responsible AI initiatives, including ethical considerations, bias detection, transparency, and implications for the Museum.
- Monitor AI developments and assess potential applications across the organization.
- Ensure AI initiatives comply with data privacy regulations and security standards.
- Build relationships with department heads and Museum leadership to proactively identify needs, communicate roadmap plans, and drive adoption.
- Stay informed on trends related to collaboration technologies to guide and inform workflow improvements and innovations.
- Engage with industry counterparts to align workplace technology standards and share best practices.
- Develop and champion a comprehensive, multi-year cybersecurity strategy that protects the museum's digital assets, collections data, donor information, and operational systems.
- Ensure compliance with relevant regulations (e.g., GDPR, SOC 2).
- Develop and enforce comprehensive cybersecurity policies, procedures, standards, and governance frameworks across all systems and departments.
- Lead security risk assessment processes, identifying, quantifying, and prioritizing technology risks to museum operations.
- Lead, mentor, and develop the Technology Services team, fostering innovation, collaboration, and a strong service culture.
- Establish clear roles, responsibilities, and performance metrics for all team members.
- Manage vendor and managed service relationships — governing contracts, scope alignment, and renewals.
- Manage the technology budget, ensuring cost-effective solutions and optimal resource allocation.
- 6+ years of progressive information technology leadership, with demonstrated experience managing enterprise infrastructure and teams.
- Proven ability to govern hybrid delivery models including managed service or outsourced IT partnerships.
- Strong knowledge of cybersecur
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