Director, Reverse Servicing Operations

The Director, Reverse Servicing Operations sets the direction, provides oversight, and supports all Servicing business teams, legal teams, and external parties such as investors and clients related to the Reverse Servicing platform.  In addition, this position contributes to strategic planning and special project support for the department as a whole.  This position is involved in decision making related to strategy and tactics to identify, analyze and disposition assets. This position is expected to have a solid knowledge of Reverse loan servicing best practices and asset management across the life cycle of a loan and, importantly, the position supports long-term relationships with investors and clients. This position will report directly to the Vice President, Reverse Servicing Operations. 

The Company is looking to increase its market share in the reverse mortgage servicing industry by optimizing its servicing practices, tools and technologies.  As the leader in Reverse operations, this individual will be fully responsible for driving the strategy and vision required to achieve operational excellence.

This is a highly visible position that will interface with the Company’s leadership and will represent Reverse Servicing to Clients, Investors and Rating Agencies.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:

• Providing strategic direction and thought leadership to achieve short term and long term goals
• Reduce Reverse portfolio losses by effectively managing group of asser managers
• Perform curtailment tracking and advance recovery analysis to improve the portfolio performance for PHH and Sub-Servicing clients
• Drive initiative to build a centralized operational data storage and reporting datamarts for Reverse servcing operations
• Create and present regular leadership communications such as management business reviews and other updates
• Drive operational excellence, oversight and contribute thought leadership to the design and implementation of efficient processes and workflows 
• Maintain internal relationships with shared services across Servicing and the broader organization 
• Providing operational leadership and oversight to reduce variability and improve efficiencies through automation
• Make business decisions that result in the maximum return for Onity and the investors
• Maintaining industry leadership by embracing best practices, rewarding a management team that is devoted to continuous learning and demonstrating a willingness to challenge the status quo

Key Result Areas: 

• Set objectives & key results (KPI’s)  that support our Service Excellence philosophy and standards, and monitor delivery against these to increase Customer satisfaction levels, 
• Promote and instill a high performing team culture, foster talent to improve and maintain retention levels, and support change management initiatives
• Allocate resources and drive accountability to direct reports to ensure achievement of results
• Maintaining a low defect rate on all FHA curtailment events and alignment with contractual SLAs and key performance indicators.
• Ability to work independently as well as in a team environment
• Strong verbal and written communication skills
• Well-organized, with an ability to manage multiple priorities within strict time constraints
• Demonstrable problem solving and decision making skills
• Ability to speak in front of groups
• Ability to interact in social settings with client personnel at senior levels
• Ability to work under pressure and meet deadlines 
• Ability to maintain strict confidentiality 
• Must be able to handle stressful situations and handle multiple tasks simultaneously
• Ability to handle changing priorities
• Detail oriented.  Must exhibit ability to be self-motivated

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

• Bachelor’s degree or equivalent experience required 
• Minimum 3+ years supervisory experience
• Strong analytical and problem-solving skills with the ability to think strategically and creatively.