Scheduled Hours

40

Position Summary

Position performs duties of a Medical Assistant as outlined below. This position functions as a Medical Assistant III - Float in the Department of Psychiatry for all clinics and is lead MA setting policies/guidelines along with coordination of MA work schedules. They prepare and maintain exam rooms, prepare charts and appropriately respond to messages through the EMR system, obtain reports and records; assists with patient flow and ensures the overall smooth running of the clinical office; furthering our mission of providing health care in a way that best serves our diverse patient population.

Job Description

Primary Duties & Responsibilities:

Patient Care Duties

• Interacts directly with patients in clinic setting and completes clinical tasks, which may include obtaining vital signs and verification of medications.

     

• Prepares for office hours by doing tasks, such as reviewing charts, scheduling tests and preparing exam rooms.

        

• Assists with office procedures.

      

• Assists with policies/guidelines along with coordination of MA/front desk work schedules.

      

• May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.

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• May administer medications under the order of physicians or nurse practitioner (this includes vaccines and IM and subcutaneous injections).

       

• Directs patient flow, assists with special procedures/treatments and completes requisitions.

      

• Routes phone messages, patient questions and telephone communications to appropriate personnel.

        

• Assists with care coordination by doing tasks outlined under the department guidelines, such as calling patients with test results, scheduling appointments, assisting with return calls.

• Completes necessary paperwork and documentation in a timely manner.

        

• Answers basic questions from patient/family regarding treatments, diagnosis and procedures.

        

• If order entry in the electronic medical record is part of the job function, completes requisitions/orders per Washington University guidelines.

        

• Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.

• Cleans and stocks exam rooms and sterilizes instruments.

• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and Washington University policies.

        

• Complies with OSHA, state and federal regulatory sources/standards.

        

• Participates in quality improvement activities to ensure appropriate clinical outcomes.

        

• Performs other duties as assigned.

        

• Front desk coverage as needed – including patient check-in and check-out, processing payments, scheduling follow-up appointments and answering phone, etc.

   

   

• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and Washington University policies.

• Complies with OSHA, state and federal regulatory sources/standards.

• Participates in quality improvement activities to ensure appropriate clinical outcomes.

• Performs other duties as assigned.

Communication and Documentation

• May schedule and assign work to other Medical Assistants to ensure appropriate staffing, assists in orienting, writing policies and training new Medical Assistants.     

• Directs patient flow, assists with special procedures/treatments and completes requisitions.

        

• Routes phone messages, patient questions and telephone communications to appropriate personnel.

        

• Assists with care coordination by doing tasks