Director, Global Market Research

Director, Global Market Research

As a global leader in Sleep and Respiratory Care therapies, ResMed continues to drive innovations that create value for providers, physicians, and especially patients. The Director of Global Market Research will be a vital member of the Portfolio Strategy & Insights team, responsible for providing strategic insights into the organization to drive decision making and serves as the voice of our patients and customers.   

Job Summary 

Director of Global Market Research oversees all aspects of primary qualitative and quantitative market research. 

The Director of Global Market Research is responsible for leading a high performing global team that supports the broader sleep and respiratory care business, in multiple geographies, and serve as the subject matter experts, providing direction and guidance on complex business problems. The ideal leader will have a combination of strategic agility, business acumen, team leadership, and market research expertise to support their team as they develop a deep understanding of the unmet needs of our customers. He or she will then help the team translate learnings into actionable insights that drive strategy and decision making or product, solution, and services offerings. 

Let's talk about Responsibilities.  

• Operates as an essential member of the Global Market Research & Intelligence leadership team, helping create a supportive and motivating team that delivers business needs and priorities. 

• Supports team members through ongoing development, effective communication, and clear priority setting. 

• Collaborates strategically with North America, APAC and EMEA Marketing, Sales, and Global Product Management teams to develop business strategies and breakdown complex business questions, demonstrating the ability to inspire and influence peers and senior leaders through thought partnership and relationship building. 

• Partner with North America, APAC and EMEA business leads to develop and execute on prioritized strategic research needs. Aligns resources and creates synergies between market research team members and research plans.  

• Identify opportunities to better meet the needs of our customers and stakeholders by deeply understanding market trends, new technology adoption, competitive offerings, etc. along with an understanding of the company’s resources and constraints. 

• Work with the Global Market Research & Intelligence leadership team to identify and investigate new research methods and data sources to continuously build knowledge and skills. 

• Act as an expert and support team members to extract information from qualitative and quantitative data and turn it into compelling insights and stories that help our stakeholders become more successful. 

• Manage the research budget, oversee the research roadmap aligned to overall global strategic imperatives and go-to-market strategy.  

• Develop and present actionable insights that drive strategy and decision making, including leveraging and integrating primary research, secondary sources, and market intelligence. 

• Support team and set clear priorities as they execute research plans in partnership with cross-functional teams: 

• Able to manage multiple priorities and projects in a complex and fast-paced environment. 

Let’s talk about Qualifications and Experience 

• The Global Market Research team will be pulled in multiple directions as many different teams will want support across North America, APAC and EMEA. Candidate will need to determine what data insights we already have as well as propose methodologies to meet the business needs, and drive prioritization across geographies and projects. 

• Candidate will need to effectively collaborate cross functionally, fostering an exchange of ideas and helping align internal stakeholders to make decisions. 

• Candidate will need to possess strategic agility, independent critical thinking, and connecting insights across all business verticals.  

• The ideal candidate will have strong presentation skills and a demonstrated ability to credibly influence and partner with senior leadership and internal stakeholders to drive decisions into actions using data and analysis. 

• Effectively lead team by providing clear priorities, frequent feedback and development discussions, and a supportive and flexible work environment. 

• Leading and managing teleconference-based communication within a peer environment wherein senior management (at Director, COO and / or Vice President level) are at times present. 

• Builds and grows a team, providing leadership to managers, supervisors and/or professional roles. 

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