Associate Director, Provider Enablement and Performance Excellence

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We’re looking for a strategic, systems-driven leader to join our Provider Operations team as the Associate Director of Provider Enablement and Performance Excellence. This is a full-time, remote position reporting to the Director of Provider Experience Operations.

In this high-impact role, you’ll ensure our mental health provider network is equipped, informed, and empowered to thrive. You’ll lead a team focused on provider readiness, change management, self-service enablement, and performance optimization- critical pillars that drive clinical quality, operational efficiency, and provider satisfaction.

This role is ideal for someone who thrives in a fast-paced, high-growth environment and brings a human-centered, solutions-oriented mindset to complex challenges.

What you’ll do: 

Change Management & Enablement Strategy

• Lead provider-facing change management efforts by developing and executing rollout plans for product, policy and process updates in partnership with cross functional partners that minimize disruption and foster adoption.
  
  
• Drive provider engagement and readiness through thoughtfully sequenced rollout plans, proactive communication, and structured training programs
  
  
• Translate complex information into clear, accessible enablement materials that meet providers where they are

Self-Service Ecosystem & Policy Management

• Oversee the self-service content strategy, including management of Zendesk Guide and knowledge base toolsEmpower providers through self-service content to reduce support
  
  
• Ensure provider documentation is always up-to-date, user-friendly, and aligned with current product functionality and policies
  
  
• Empower providers through self-service content to reduce support ticket volume

Provider Performance Programs

• Leverage data to spot trends, design scalable solutions, and refine models for better provider experience and operational quality (e.g., note completion, appointment adherence, rebooking rates.)
  
  
• Continuously test and refine support models to improve provider experience, quality, and efficiency

Team Leadership

• Lead and grow a team with a focus on excellence and provider-centered design.
  
  
• Foster a culture of operational excellence, data-driven decision making, and provider-centric thinking
  
  
• Collaborate closely with cross-functional leaders to influence roadmap and prioritization decisions

What success looks like:

• Strong provider satisfaction scores on training, communications, and support
  
  
• Increased provider adoption of new tools, features, and processes
  
  
• Sustained improvements in operational KPIs, such as documentation compliance and scheduling efficiency
  
  
• Measurable increases in self-service usage and reductions in direct support volume
  
  
• On-time