Director, Membership Growth Operations

Company Overview

World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world’s most influential companies. We bring together senior leaders to share groundbreaking ideas, solve complex challenges, and drive innovation. Our members trust us to provide them with unique insights, connections, and strategies to lead in a rapidly changing world.

 

Key Responsibilities

The Membership Growth Operations Director drives operational strategy and process improvement to accelerate membership growth. This includes optimizing outreach and conversion tactics, leveraging data to inform decisions, and implementing performance accountability measures. 

This role is pivotal in aligning strategy, data, and execution to drive sustainable membership growth and team effectiveness. You are a key resource in unlocking membership growth.

• Lead cross-functional coaching and mentorship initiatives to improve associate performance and prospect handling.
• Collaborate with Sales Directors and Group Leaders to grow and retain memberships across enterprise accounts.
• Oversee the pre-referral pipeline strategy, driving top-of-funnel optimization and generating high-quality referral opportunities.
• Support post-referral processes to ensure efficient pipeline management and maximize conversion rates.
• Own daily operations of the Salesforce referral system, ensuring data accuracy and timely processing.
• Partner with Finance/HR on commission structures and membership development metrics, including backout strategies.
• Manage vendor relationships, negotiate contracts, and ensure service investments align with budget and value goals.
• Continuously improve prospect flow and communication between internal teams, including structured follow-ups and referral research execution.

 

Key requirements

Skills:

• Strategic Analytical Thinking: Ability to leverage data and insights to optimize growth strategies and drive informed decision-making.
• Precision and Operational Excellence: Strong attention to detail to ensure accuracy across systems, processes, and performance metrics.
• Cross-Functional Leadership: Proven ability to collaborate effectively with departments such as Sales, Finance, and P&C to align goals and drive collective success.
• Executive-Level Communication: Comfortable engaging with senior stakeholders, delivering clear, high-impact communication with executive presence.
• Adaptive and Solutions-Oriented Mindset: A flexible, resourceful professional who thrives in a fast-paced environment, able to wear many hats and pivot quickly as priorities evolve.
• End-to-End Project Ownership: Strong project management skills with a focus on driving initiatives from concept through execution, including vendor oversight and system optimization.

Qualifications:

• Advanced Degree Preferred: Master’s degree or MBA strongly preferred, demonstrating advanced business acumen and strategic leadership capabilities.
• CRM Expertise: Minimum of 5 years of hands-on experience managing Salesforce or a comparable CRM platform, with a focus on data integrity, pipeline optimization, and operational efficiency.
• Data Fluency: High proficiency in Excel and Google Sheets, including advanced functions and data analysis techniques to support performance tracking and strategic planning.

 

Why World 50 Group?

As a purpose-driven company, we are committed to fostering an inclusive, diverse, and equitable environment that accelerates the success of our members and their organisations. We believe in the power of diverse backgrounds and experiences to make us stronger. Our team is dedicated to creating a community where everyone can thrive.

• Impactful Work: Play a pivotal role in shaping the future of inclusion among top global executives.
• Diverse & Inclusive Culture: Be part of a team that celebrates diversity and fosters an inclusive environment where everyone can contribute and succeed.
• Collaborative Environment: Work alongside passionate and talented colleagues who share your drive for making a difference.
• Growth Opportunities: Access to professional development, networking, and the chance to grow within an innovative, global organisation.