Scheduler - Outpatient Scheduling - Full Time

 

Position Title: Outpatient Scheduling Representative          Position Code: Sched-8110

Department: Patient Access                                                 Safety Sensitive:         ☒  Yes            ☐  No

Reports to: Patient Access Manager/Supervisor                   Exempt Status:          ☐  Yes            ☒  No 

                                                                        

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country.

This position is responsible for financially clearing all outpatient referrals as ordered by the referring provider. Financial clearing includes but not limited to, validating the order (following protocols designed by the departments the order is referred too), checking medical necessity, verifying insurance eligibility, obtaining authorization (when necessary), scheduling procedures/visits, pre-registration, communicating financial responsibility to patient, scanning documents, and noting all communication into patient chart.

 

 

 

 

Key Responsibilities 

Outpatient Scheduling Representative:

1. Develops and maintains positive interactions with patients, visitors, medical staff, and employees, in accordance with KHI mission, vision, and values. 
2. Protects patient information and hospital financial reimbursement by updating demographic information, verifying insurance information, and ensuring that all notification/authorizations are complete according to department policy and procedures. 
3. Accurately pre-registers patients and consistently meets accuracy expectations of 98%.
4. Accurately validates orders per scheduling guidelines and verifies diagnosis codes are appropriate for ordered procedures.
5. Schedules procedures/visits in the appropriate area (department, imaging modality room, KHI location).
6. Utilizes designated tools and resources as directed (i.e. electronic medical record, AIDET, etc.). 
7. Meets designated productivity standards to schedule cleared outpatient visits in a timely manner.
8. Works to increase upfront collections by communicating to the patient their co-pays/deductibles and documenting that information to secure collection.
9. Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
10. Completes all assigned duties accurately and in a timely manner.
11. Ability to communicate effectively with others, to manage multiple priorities and tasks, to maintain attention to detail.
12. Knowledge of and ability to use computer hardware and software applications.
13. Knowledge of medical terminology, coding rules and guidelines preferred.

 

Qualifications 

Education: High school graduate or equivalent 

Experience: Six months or more of progressive work experience 

 

 

 

Preferences

Experience:  One year of hospital outpatient scheduling and/or insurance verification experience in a hospital setting

 

 

Special Position Requirements 

Exposure category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids, or tissues.

Other potential hazard(s): Possible exposure to chemical substances; possible exposure to hostile

individuals.

 

 

 

 

 

Work Requirements 

Employee must be capable of consistently reaching and/or working above and below shoulder level; sitting at computer terminal 90% of time per day; walking or on feet 10% of time per day with frequent bending, squatting, kneeling, standing; communicating using telephone.