Customer Service Representative

Job Description Summary:
Hamptonburgh Animal Hospital is seeking a full-time team member to join our growing, dynamic veterinary practice. We are excited to be transitioning to a new practice management system in October and are looking for someone who brings both experience and a positive, collaborative attitude to help guide us through this important change. This role is ideal for an individual who thrives in a fast-paced, team-oriented environment and is eager to contribute to the continued growth and success of our hospital

Pay:  

This is an hourly position, depending on experience level, education, and relevant certifications between $17-22/hour. This is also a full-time position that will be scheduled for typically between 30-40 hours per week. This schedule will also include working Saturdays.
 

Skills & Requirements 

• Compassion and sensitivity: Ability to be sensitive to an ill pet, as well as its concerned owner. 

• Customer service skills: Ability to provide friendly, efficient service to clients in-person, as well as on the phone. Considerable tact and diplomacy is required. 

• Interpersonal skills: Ability to feel comfortable dealing with clients, patients, staff, and others. 

• Reliability: Regular attendance and timeliness are essential functions in order to fulfill the requirements of this position. 

• Technology skills: Ability to operate office technology such as computers, tablets, scanners, fax machines, and copiers. 

• Ability to remain calm during emotional and stressful situations, as well as ability to handle patients on a leash or carrier. Receptionists are expected to move through different areas, such as multiple workstations, waiting areas, inventory, treatment, and exam rooms. 

• Ability to multitask. Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files. 

• Communication skills: efficiently communicate with other staff and clients, both in writing and verbally. 

• Must appropriately read invoices, process payments and deposits. Must possess basic math skills as well as proper handling of cash and checks. 

• Responsibilities include but are not limited to. Check-in/out, taking payments, receiving & making calls, paging, faxing, printing, transcribing voicemails, sending emails, scheduling, confirmation calls/texting, cleaning, training and other clerical duties. 

Benefits 

• Paid time off 

• Referral bonuses 

• Insurance: health, dental, vision, and disability 

• 401(k) plan with employer match 

• Generous employee pet discount 

• Employee Assistance Program 

• Annual uniform allowance 

• Comprehensive one-on-one client service classes and hands-on training 

• Continuous learning via in-house training seminars and reference material 

• Employee appreciation events and activities 

• Opportuni