Senior Customer Supply Chain Specialist

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Customer-facing role continually strengthens customer relationships, builds trust by serving as a Supply Chain expert and acts as the direct liaison between Supply Chain and the National and Regional Multi-Unit Chain Customers.  Creates, implements, and provides accountability to the Supply Chain plans that affect the distribution and inventory of products to further enhance product flow from supplier to customer units.  Serves as a team lead by supporting, coaching and educating the team on best practices along with developing & implementing innovative ideas.  Acts as a lead for cross-departmental projects to implement and develop best practices along with representing the team's needs.

How you will make an impact:

• Manages customer inventory needs for Supply Chain from on-boarding throughout the existence of the contract.  Leads and supports other team members through this process as needed.

• Coordinates market intelligence for stakeholders for demand planning needs to drive continuous improvement with customer in-stock performance, days on hand, and product loss.

• Manages supply chain processes of specific, assigned Chain Customers that may span across multiple distribution centers

• Facilitate cross-functional communication among GFS departments to provide pertinent information on customer menu needs, inventory levels, and discontinued or replacement items to help efficiently and effectively drive GFS multi-unit business.  (i.e. Internal Freight Team, Receiving, Chain Account Multi-Unit Sales, National & Regional Multi-Unit Account Managers, National & Regional Account Coordinators, Supply Chain Team, National Account Pricing Team, Suppliers etc.)

• Supports internal and external customers with all analytics, strategy recommendations and communications related to inventory and promotions.

• Fosters the internal/external customer relationship by educating and influencing customers on the importance of supply chain planning.

• Serves as an information source, provides item-level recommendations and coordinates appropriate activity as it relates to inventory and liquidation.

• Leverages experience and industry knowledge to gather and disseminate market intelligence.

• Provides inventory, supplier and promotional data to customers 

• Attends customer business reviews to drive accountability for supply chain performance.

• Expedites inbound product to Distribution Center’s and as outbound shipments to customers.

• Reviews and follows up on Purchase Order receipts and late POs to ensure adequate inventory levels for customer specific items.

• Assists on board new employees through training and mentorship. Acts as a peer leader/ mentor for the team and helps lead team planning and projects.

• Performs other duties as assigned.

What you'll bring to the table:

• Human Relations - ability to lead the team and interact with Senior leaders and leaders in other departments/roles, develop relationships, etc. Able to lead meetings and manage the responsibility of follow up with collaborating team members..

• Self Management - lead conversations, self directed with the ability to deal with distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.

• Mathematical - knowledge of basic math (addition, subtraction, multiply, divide and percentages).

• Communication - excellent written, verbal, organizational and communication skills.

• Time Management - ability to multitask, prioritize, and execute efficient work processes.

• Supply Chain Management - knowledge of principles and methods for Demand, Replenishment, supplier relations, moving goods by air, rail, sea, or road, including the relative costs and benefits

• Customer Service - knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Service Orientation - actively looking for ways to help people.