Parts Customer Service Representative

Job Description:

Join our Team: Parts Customer Service Representative
 

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Parts Customer Service Representative to contribute to Parts team.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Parts Customer Service Representative at Terex, based in Birmingham, AL you'll play a pivotal role in maintaining parts inventory, conduct all shipping and receiving activities, assist customers (internal and external) with parts needs, and procure parts.  The position is further responsible for the timely planning, scheduling of receipt and inventory control of the products and services as assigned.

What you’ll do

• Initiates purchase orders and amendments for parts, stock items, shop supplies; close coordination with the Service Department to assure timely execution of product and services sourcing activities.  Data entry of customer purchase orders.
• Assist customers by researching and sourcing parts required. for customer, internal and warranty work orders.
• Drive to transport and/or pick up parts and/or materials as required.
• Pull parts and deliver to mechanics for scheduled jobs.
• Verify incoming freight with shipping documents and purchase orders.
• Using lift truck and/or yard crane, unload components and parts and move them to appropriate places in yard or shop.
• Compile records and reports by retrieving data from the computer system.
• Stock shelves, check stock (cycle count), monitor no bin reports weekly.
• Ensure purchase orders and parts invoices are properly input into the computer. Check and reconcile Open Document report weekly.
• Process and reconcile PO pricing corrections. 
• Assist other departments when necessary.
• Interfaces with all departments and resolves problems and issues with purchase items.
• Participate in training and learning about new or existing procedures, safety and equipment specifications.
• Process all Credit Requests, & Return Authorization Requests from start to finish
• Enter all cases into Salesforce. New: create RCA, and Actions on all Credit requests
• Process credit card transactions upon Request from Customers
• Email Customer’s Past Due Invoices for Collection upon requests with list of Past due items
• Correct and help with Tax Exemption Certificates to submit to our Tax Department for Customer’s
•  Performs other duties and projects as assigned and required.

What you’ll bring

• High school diploma or GED
• Minimum 1 year of experience in a customer service role
• Minimum 1 year of experience in order management
• Strong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Excellent verbal communication and telephone etiquette
• Ability to quickly learn and adapt to new computer systems

Great additional skills

• Bilingual in English and Spanish is a plus
• Bachelor’s degree preferred, or equivalent experience in a manufacturing environment
• Ability to read and interpret part prints and equipment manuals

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

The compensation range for this position is $25-34 hourly. Pay is based on sev