Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Management Director within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX.

The Program Director for Retail Banking Technology leads the delivery of large-scale, enterprise-wide technology programs across Retail Banking, Digital Banking, Core Banking, and Retail Operations platforms. This role oversees the execution of complex multi-year initiatives, ensures alignment between business strategy and technology delivery, and drives disciplined execution across all program and project teams. The Program Director serves as a strategic partner to senior technology and business leaders, providing governance, transparency, and leadership across planning, execution, financial management, and reporting.

Key Responsibilities:

· Lead execution of large-scale Retail Banking Technology programs, coordinating delivery across initiatives and guiding 50+ program and project management resources to ensure successful outcomes.
· Experience needed in Retail Banking, DDA, Digital - Online/Mobile Banking, Core banking and Retail operations platforms
· Provide program-level governance and structure, managing cross-team dependencies, risks, milestones, and delivery plans across multiple technology and business stakeholders.
· Drive execution discipline across program and project managers, establishing delivery frameworks, best practices to improve consistency and delivery success.
· Partner with technology leaders, product teams, and business stakeholders to translate strategic priorities into executable programs and aligned delivery roadmaps.
· Oversee financial and resource planning for major initiatives, ensuring accurate forecasting, funding alignment, and efficient use of delivery resources.
· Deliver executive-level reporting and insights, providing leadership with clear visibility into program health, risks, progress, and key delivery milestones.

Qualifications:

• Experience leading large-scale technology programs, ideally within Retail Banking or Financial Services.
• Strong domain expertise across:
○ Retail Banking & DDA
○ Digital Banking (Online/Mobile)
○ Core Banking systems
○ Retail Operations technology platforms
• Proven experience managing and guiding large delivery teams (50+ resources) across multiple, concurrent initiatives.
• Demonstrated ability to define and run program governance, risk frameworks, dependency management, and integrated planning.
• Strong financial acumen with experience managing multi-million-dollar program budgets, forecasting, and resource planning.
• Ability to communicate clearly at the executive level, including producing dashboards, status reports, and risk summaries.
• Strong leadership, influencing, and stakeholder management skills across business and technology organizations.
• Experience in transforming or modernizing Retail Banking platforms (e.g., Core Banking modernization, digital channel modernization).
• Experience in fast-paced, matrixed enterprise environments with senior-level visibility.
e Banking modernization, digital channel modernization).
• Ability to drive structure, process, and delivery discipline in ambiguous, multi-stakeholder environments.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Oversees program managers to ensure the execution of organizational programs in support of corporate strategy. No requirement for program size.
• Evaluates and provides guidance during the general and detailed planning stages of organizational programs; develops strategies to ensure all projects within the program are cohesive and in line with organizational goals.
• Oversight and reporting  for the overall program budget while working to ensure success of the program.
• Evaluates the implementation and effectiveness of the programs and recommends enhancements to programs based on results.