Senior Collections Associate

Job Description

Are you a seasoned Collections Specialist looking for a work/life balance? Would you like to earn up to $500 a month in performance bonuses? This role offers both!

Hybrid Workspace: Two Days Onsite, Three Days Remote

About the team:

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

**This role is hourly plus a monthly incentive plan!**

What you will be doing:

• Customer Invoicing:  Send invoices to customers, ensuring accuracy and timely delivery.

• Payment Tracking: Monitor and track payments received from customers, updating records accordingly.

• Collections: Follow up on overdue accounts through phone calls, emails, and letters to ensure timely payment.

• Dispute Resolution: Address and resolve any billing discrepancies with invoices.

• Reporting: Excel knowledge of regular reports on accounts receivable status, including aging reports and collection metrics.

• Customer Relations: Maintain positive relationships with customers and relationship managers while effectively managing collections.

What you bring:

• High school diploma or GED required

• Business-to-business (B2B) experience desired

• Strong communication and negotiation skills.

• Attention to detail and accuracy.

• Proficiency in accounting software and Microsoft Office Suite.

• Ability to handle sensitive information confidentially.

• Problem-solving skills to address and resolve customer issues.

• Excellent writing and editing skills.

• Strong interpersonal and communication skills.

• Ability to manage multiple projects and meet deadlines.

• Proficiency in using communication tools and platforms.

Experience: Previous experience in accounts receivable, collections, or a similar role preferred

• Stakeholder Engagement: Ensure organizational initiatives and projects are effectively communicated to employees and stakeholders

• Relationship Building: Foster strong relationships across departments to facilitate open communication and collaboration

• Financial Analysis: Skills in financial analysis can aid in understanding customer payment patterns and identifying potential issues early.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.

•  Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.