Senior Revenue Operations Analyst

Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!

LOCATION: Lehi, UT

ABOUT THE ROLE

As our Senior Revenue Operations Analyst, you’ll help drive results across the systems and processes that keep revenue moving. On the RevOps side, you’ll turn data into clean pipelines, sharp reporting, and smarter processes that help the sales team perform. On the Deal Desk side, you’ll help deals move cleanly from quote to signature to billing. The two go hand in hand, better data and process make for smoother deals, and well-run deals keep the data clean. You’ll do this alongside a RevOps team and close partners in Sales, Systems, and Finance. If you like driving pipeline to revenue and helping a team close with confidence, this role is for you.

WHAT YOU’LL DO — REVENUE OPERATIONS & DEAL DESK

Sales Process Optimization: Analyze and improve sales and customer handoff workflows by identifying friction points and implementing streamlined processes, automations, and HubSpot playbooks that increase efficiency, consistency, and sales productivity.

Contract & Quote Management: Generate accurate quotes, order forms, and customer contracts for new business and renewals, ensuring correct pricing, product configuration, and contractual terms on every deal.

Subscription Management: Manage the full customer subscription lifecycle, including new subscriptions, upgrades, downgrades, add ons, renewals, and cancellations while maintaining accurate records across CRM and billing platforms.

Quote to Cash Operations: Oversee the end to end quote to cash process by ensuring seamless handoffs between Sales, Finance, and Billing, maintaining order accuracy, effective dates, and system synchronization.

Pricing & Approval Governance: Support pricing strategy and discount approvals by managing approval workflows, routing nonstandard deals for review, and ensuring all exceptions are properly documented before execution.

Renewal & Expansion Operations: Coordinate renewal and expansion activities by tracking upcoming opportunities, preparing required documentation, and ensuring timely and accurate processing of customer changes.

CRM & Data Integrity: Maintain clean, accurate, and reliable CRM data by standardizing deal, contact, and company records, enforcing required fields and sales stage definitions, eliminating duplicate records, and implementing automated validation processes that improve reporting accuracy.

Revenue Technology Administration: Administer and optimize the revenue technology stack, including HubSpot, Gong, and integrated platforms, while maintaining system documentation, standard operating procedures, and process best practices.

Sales Enablement & Process Support: Partner with Sales leadership to develop and maintain enablement resources, including process documentation, CRM guides, playbooks, and training materials, while supporting onboarding and ongoing education to drive consistent adoption of tools and processes.

WHO YOU’LL WORK WITH

Sales reps — your primary partners; you’ll support them on deals and give them the clean pipelines and reporting they sell from.

RevOps team — two peers plus the Director of Finance and the COO.

Business Systems — your build partners for HubSpot architecture, reporting infrastructure, and the quote-to-contract flow.

Accounting & CX — your handoff partners at deal close and on subscriptions, billing, and renewals.

Sales & Executive leadership — on business insights, plus approval workflows and pricing exceptions.

WHAT YOU’LL BRING

3+ years of experience i