Senior Business Analyst, ServiceNow HRSD (Remote)

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
The Senior level Business Analyst supports the Functional Ownership of the assigned applications that include but are not limited to: ServiceNow module(s) and is responsible to work with their Domain Lead/Product Owner in partnering with the Department and Center of Excellence Leader to consult, innovate, enhance and/or deliver technology solutions to the organization.  

The Senior Business Analyst will work with the Domain Lead/Product Owner and the Function and/or Center of Excellence leaders (e.g., Finance, Accounting, People, Recruiting, etc.) to understand the business requirements, vision, system issues and recommend a solution that will meet their short and/or long-term needs. Acts as liaison between business, functional team and application support. They will need to challenge existing solutions and work with the Domain Lead/Product Owner in enhancing systems with an emphasis on user experience, simplification, automation, performance, and standardization. Generally, provides functional input for application/vendor support of a moderate level of complexity.

This position is remote however if the candidate selected resides in Houston, they will have to report three times a week to our Corporate office (hybrid).

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. 

• With the Domain Lead/Product Owner, supports the design and testing of the system with a focus on business objectives and end user experience. 
• Reviews release notes and vendor published sites to keep current and recommend solutions to resolve issues. May log enhancement requests or "vote" for enhancements. 
• Facilitates design sessions on items of moderate complexity, lead and review the development of design specs and configuration iterations, participating in the solution and validating/approving prior to deployment.
• Analyzes impact of configuration, Fast Formulas, and extensions to service delivery, downstream systems and integrations. Leads meetings to resolve priority issues of moderate complexity.
• Continuously develops and advances knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities.  May mentor less experienced team members and is recognized for working knowledge.
• Support the request for proposal (RFP) process working closely with the application support team, Domain Lead/Product Owner and Finance/People functions leaders.
• Gathers, documents, conducts assessments on requests, develops and analyzes functional requirements of moderate complexity to make recommendations for config, reporting, and/or integrations. Interaction with senior management (Sr. Directors, VPs) is typically in conjunction with Domain Lead/Product Owner.
• Follows and may make suggestions to any established requirements gathering process.  Coordinates with configurators, QA (Digital) and Technical team.
• Provides support for moderately complex integrations, reports, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Develops knowledge on configuration, extensions and Fast Formulas.  Engages Digital and vendor for support as necessary.
• Collaborates with Domain Lead/Product Owner, Process Owner and COE SMEs. Provides consultative advice on moderately complex issues to Finance/People functions and relevant detailed documentation.
• Actively participates in design sessions and provides input on design and configuration iterations.
• Assists with resolving "How To" questions and maintains relevant support materials with Knowledge Management and PMO team.

III. Supervisory Responsibilities

• No formal supervisory responsibilities in this position. May mentor to less experienced team members and lead projects. 

IV. Qualifications
The requirements listed below are