Client Experience Specialist

Job DetailsJob Location: Evanston IL - Evanston, IL 60201Position Type: Full TimeSalary Range: $25.48 - $26.92 HourlyJob Shift: DayThe steady presence that keeps the office running—and clients feeling cared for.

 

The Client Experience Specialist is often the first person clients see, the first voice they hear, and the person quietly making sure everything is ready before the day begins. This role plays an important part in how Savant shows up for clients and for each other.

 

If you’re someone who notices details, enjoys helping people, and takes pride in creating an organized, welcoming environment, this role will feel meaningful. It’s a great fit for someone who likes variety, works well with others, and understands that great client experience is built through a hundred small, thoughtful actions.

 

What you’ll be responsible for:

 

You’ll work closely with the Client Services Team to support the office, prepare for client meetings, and keep daily workflows moving smoothly. Your work will include a mix of client-facing, administrative, and behind-the-scenes responsibilities, such as:

 

Supporting the front desk and office



Serving as backup for reception and other Client Experience Specialists


Greeting clients and visitors and helping them feel comfortable from the moment they arrive


Answering and directing incoming phone calls professionally


Making sure conference rooms, common spaces, and the lobby are clean, organized, and client-ready


Opening and closing office procedures, including phones and secure document handling



Preparing for client meetings



Assembling annual review and client meeting packets


Assisting with beneficiary form updates and related documentation


Scheduling and coordinating meetings at the request of Client Services Associates or regional leadership



Managing client records and documents



Scanning and digitizing client documents with accuracy and care, following compliance standards


Supporting document-related projects tied to firm growth and acquisitions


Assisting with quality control and organization of electronic client records



Supporting systems and daily workflows



Helping administer the MySavant client portal and troubleshooting basic issues


Creating and maintaining the office master calendar and confirming next-day appointments


Processing incoming checks across custodians and reviewing deposits for accuracy


Maintaining accurate client information in Salesforce and related systems



General administrative and team support



Preparing, printing, binding, and mailing client and team materials


Processing client gift requests


Managing mail, shipping, and office supply inventory


Supporting local client and team events, including planning and setup


Assisting with Zoom meeting setup and troubleshooting


Coordinating with building management and vendors as needed


Stepping in to support teammates and special projects when needed



 

No two days are exactly the same, and teamwork is essential. When things get busy, everyone helps.

 

A couple things to note about our Client Experience Specialist:

 



This position is based in our Evanston, IL office at 1578 Sherman Ave.


This position is a fully in-person position, working Monday - Friday, 8:00AM - 5:00PM. Because of this, you must have reliable transportation and live within 50 minutes of our office.


This is a full-time position, with a minimum expected hour amount of 40 hours per week.


QualificationsWhat we’re looking for:

 

We’re looking for someone who is reliable, detail-oriented, and genuinely enjoys supporting others.



High school diploma or equivalent


2-3 years of experience in an administrative or office support role; financial services experience is a plus


Comfort using Microsoft Word, Excel, Outlook, CRM systems, and basic office technology


Strong organizational skills and attention to detail


Clear, professional communication skills


A client-first mindset and respect for confidentiality


A collaborative, team-oriented approach to work



 

Why this role matters:

 

The Client Experience Specialist helps create the environment where great client relationships can thrive. When this role is done well, clients feel welcomed, advisors feel supported, and the office runs smoothly. It’s steady, meaningful work—and it makes a real difference every day.

 


Why Join Us?

 

For nearly 40 years, Savant Wealth Management has served as a trusted advisor to established individuals, families, and businesses seeking clarity and confidence in their financial lives. Our name, rooted in the Latin word sapere—“to be wise”—reflects our commitment to evidence-based investing and the power of