Clinical Client Liaison

Job Summary 

We're opening eyes, hearts, and minds to the impact that a pharmacy team can have in changing lives. As part of Catalyst Health Group, Stellus Rx improves ease and outcomes in every moment that matters, along every health journey.  

Join our group of talented, committed team members-pharmacists, pharmacy care coordinators, technologists, product strategists and more-to create and expand the delivery of personalized health support that people didn't even know could be possible.  

The Clinical Client Liaison for Stellus Rx will help our communities thrive as a key member of the Growth and Account Management Team under the direction and supervision of the Chief Clinical Partner. You will work closely with Stellus Rx leaders across the organization, as we work collaboratively to unlock the health of millions of Americans by turning "use as prescribed" into a guarantee, not a direction. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and team members while growing at an accelerated rate. If you love serving others and would like to make a material difference in an industry‐transforming organization, then we invite you to apply to this role. Learn more about us at stellusrx.com. 

Accountabilities: 

This individual will need a broad working knowledge of clinical pharmacy programs in a retail, acute care, telepharmacy, or mail order setting and experience collaborating with healthcare practitioners and all levels of leadership. The Clinical Client Liaison will oversee sales, implementation, and ongoing support for Stellus Rx clinical pharmacy services for clients as assigned. This individual will be accountable for determining account management strategies related to client service plans; retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; providing program management for clients requiring complex service models. As a Stellus Rx Clinical Client Liaison, you will develop superior product knowledge and effectively educate and engage healthcare providers and risk-bearing entities about the positive clinical impact pharmacy services can provide for their patient outcomes. 

Job statistics: 

# Clients (Risk-Bearing Entities) 

5-10 

# Geographic Markets 

10-20 

Total providers 

50-200 

Total attributed patient lives 

10,000-250,000 

Role and Responsibilities: 

• Assumes responsibility for a broad range of activities from sales through implementation and providing ongoing support 

• Monitors implementations for new Adhere and/or Engage clients 

• Maintains client relationships with existing customers ensuring needs are met and overall satisfaction  

• Handles all day-to-day client questions and concerns  

• Maintains regular communication and provide reports and clinical consultation to client as needed  

• Meets with client for regular review of customer satisfaction and clinical outcomes 

• Acts as a liaison between client and relevant internal Stellus team members <