Senior Manager - Incident Management (OCI)

OCI Incident Response is the first line of defense for maintaining the high availability of Oracle’s cloud. We make customer-impacting events shorter, less frequent, and less impactful by providing large-scale incident management. We are front-and-center in driving down event duration by applying our operational experience, knowledge of best practices, and ability to develop tools to automate incident management. 

We are looking for a Senior Manager to join our OCI team. This role is part of a globally distributed team responsible for detecting, triaging, and mitigating OCI service-impacting events as quickly as possible. You will be a part of one of these regional teams and be responsible for minimizing the downtime of OCI services. You will achieve this through delivering excellent major incident management and by operating systems with high scalability, performance, and security that prevent incidents from occurring.

Oracle’s Cloud is state-of-the-art and constantly evolving. When it experiences issues, your team will respond within minutes to ensure customer impact is mitigated. This experience will expose you to the inner workings of OCI’s systems and organizations. You will interact with and influence leaders from across the Oracle business and will drive broad cross-organization programs meant to iteratively improve OCI-wide service availability. We are an agile team with significant impact. If you want to be a part of a fast-moving team breaking new ground, we would like to speak with you!

Career Level - M3

Who are you?

• Passionate about Cloud Technology and Incident Management.
• Leader capable of managing up and down.
• Have cross-functional experience (product development, regulatory, quality, and operations) as well as strong interpersonal, analytical, and problem-solving skills.
• Able to build, maintain and leverage key relationships with internal stakeholders and customers.
• Motivated to be resourceful, innovative and entrepreneurial
   

Key Responsibilities:

• Provides leadership in responding to and resolving major incidents handled by the team and serves as the first escalation point of contact.
• Generate reports and metrics to be used in progress meetings and goal setting.
• Own the process and tools used to support timely and accurate notifications for stake holders during and after major incidents.
• Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment while maintaining a professional tact.
• Collaborate with others to resolve problems, handle requests and manage issues across multiple locations.
• Identifies opportunities and takes ownership for automation and/or continuous improvement of Incident Management process steps and best practices
• Recruit, hire and develop the best incident managers in the industry       
   

Minimum Qualifications:

• Minimum of 3 years of people-management experience in the cloud operations environment.
• Have a broad and deep knowledge of cloud infrastructure and related technologies. Cloud certification is a plus.
• Experience in technical troubleshooting, with broad expertise in core infrastructure technologies (e.g. server, compute, storage, network, authentication, databases)
• Excellent Incident and Problem Management knowledge and experience.
• Exceptional written and verbal communication skills with meticulous attention to detail
• Experienced user of a trouble ticketing system (Jira, Remedy or similar)
• Experience of having worked in at least one modern object-oriented programming language such as Java or C++.
• Proven track record of shipping large complex scalable systems/applications in an agile environment.
• Experience with professional software engineering best practices such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.
• Flexibility to manage within a “Follow the Sun” global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
• Demonstrated ability to effectively build/train/teach others new information and processes.

 

(Cloud Engineering Infrastructure Development)

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $84,700 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to