Senior Experience Measurement Designer

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Senior Experience Measurement Designer will contribute end-to-end to deliver solutions that are effective, meaningful, and pleasurable for the intended users: externally for patients, their families, and caregivers and internally for providers, staff, and operational leaders. This hybrid role requires expertise in both user experience and interface design as well as survey creation and analysis as they will work collaboratively with operational leaders, clinicians, staff, patients, and the Service Excellence team to build and enhance our listening tools, help design, and execute on research, and present work to Executive Leadership. The ideal candidate will have a passion for creating intuitive, user-centered designs and a keen eye for detail in developing effective survey tools.

Locations
Stanford Health Care

What you will do

• Survey Design:
• Design and develop surveys to gather user feedback, market research, and other relevant data.
• Ensure surveys are user-friendly, engaging, and effectively capture the required information.
• Develop clear and unbiased questions to avoid survey fatigue and response bias.
• Utilize various survey methodologies (e.g., online surveys, in-person interviews) to reach diverse user groups.
• Analyze survey data to extract meaningful insights and present findings to stakeholders.
• Continuously improve survey design based on feedback and emerging best practices.
• Collaborate with other teams to integrate survey findings into product development and business strategies.
• Ensure compliance with data privacy regulations and best practices in survey administration.
• Advanced Customer Listening Strategy:
• Develop and implement a comprehensive customer listening strategy to capture diverse and in-depth user insights.
• Employ advanced techniques such as sentiment analysis, voice of customer (VoC) programs, and real-time feedback mechanisms.
• Integrate multiple data sources, including surveys, social media, customer reviews, and support interactions, to gain a holistic view of customer experiences and needs.
• Utilize data analytics and visualization tools to identify trends, patterns, and actionable insights from customer feedback.
• Advocate for the customer's voice within the organization, ensuring that user insights drive product development, marketing strategies, and business decisions.
• Regularly present findings and recommendations to senior leadership and cross-functional teams to inform strategic initiatives and enhance customer satisfaction.
• Insight Generation/Workflow Consultation:
• Generate insights through research and continuous discovery (generative, evaluative).
• Cultivate shared understanding through facilitation, sketching, workshops, etc.
• Conduct advanced statistical analysis to identify trends, patterns, and opportunities for optimization.
• Develop predictive models and algorithms to forecast future trends and behaviors.
• Stay current on industry trends and best practices in data analysis and insight generation.
• Make sense of complexity through framing of problem and vision, diagrams, and information architecture.
• Communicate the user experience through personas, stories, journeys, and maps.
• Lead groups to iterate toward optimal solutions through experiments and prototypes, ranging from hand-made artifacts to interactive digital simulations in code.
• Communicate and document design decisions and collaborate closely with other team members in business and development, partnering to resolve implementation issues and ensure quality.

Education Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction, Psychology, Market Research, or a related field. Masters preferred.

Experience Qualifications

• At least five (5) years of experience with strong knowledge of research or user design principles and analytics.

Required Knowledge, Skills and Abilities

• Meticulous sense of detail and ability to seek out simple solutions to complex design challenges.
• Ability to collaborate with and influence individuals at all levels of the organization including multidisciplinary health providers and administration.