Mail Clerk - PT/Days - Medical Center

Overview

At Houston Methodist, the Mail Clerk position is responsible for preparing and delivering mail throughout the Houston Methodist System. This position is accountable for ensuring accuracy and completeness through attention to detail. The Mail Clerk position performs a variety of clerical tasks, ensuring that accountable deadlines are met in a timely and professional manner. This position must be able to communicate appropriately and work closely with other staff and co-workers.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Communicates clearly, professionally, positively and effectively with staff and coworkers in a courteous, friendly and helpful manner. Receives and screens telephone calls in a professional and courteous manner and handles general inquiries. Takes complete messages with accurate date, time, name, number and information which includes determining the nature of each call and prioritizing.

• Interacts positively and effectively with internal and external customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines.

• Makes appropriate customer service decisions with problem-solving, setting and communicating delays. Provides contributions towards improvement of department scores for turnover/retention/employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Prepares mail for delivery throughout Houston Methodist. Follows up on action items to ensure completion of assignments.

• Performs a variety of administrative tasks and duties specific to department, which may include preparing documents, accessing information, etc.

• Holds accountability for ensuring accuracy and completeness through attention to detail. Maintains department record systems to uphold accurate files.

• Contributes towards improving department scores for patient satisfaction/experience through peer-to-peer accountability and providing timely mail deliveries/pick-ups.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Weighs and rates mail accurately.

• Perform deliveries in a timely manner, accurately and efficiently.

• Participates in performance improvement activities to support department/entity goals. Contributes towards improving department quality and safety scores through peer-to-peer accountability.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Maintains a well-stocked and organized work area. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.

• Self-motivated to meet the standards of the Houston Methodist attendance policy, independently managing time effectively and prioritizing daily tasks, minimizing incidental overtime. Meets labor productivity standards by effectively managing established daily responsibilities and assignments.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Offers innovative solutions through participation in performance i