Senior Support Specialist - Kensington Campus (Friday-Tuesday, 7:00am - 3:30pm)

Role: Senior Support Specialist
Reports to: Program Manager
Program: 3001 - Lancaster Interim Housing
Department: Interim Housing
Location: Kensington Campus - 45244 32nd St West, Lancaster, CA 93536
Setting: 100% Onsite
Schedule: Friday - Tuesday, 7am - 3:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1

Job Description Summary:
Welcome to The People Concern! We are glad that you have an interest in joining our team!

What you should know about us!
Here at The People Concern, we pride ourselves on:
• Being courageous leaders, taking action where others sit back!
• Caring for others, where we treat every person in an empathetic and respectful way!
• Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!
• Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!

Job Description Essential Duties and Responsibilities:
• Lead the assigned shift, including leading/facilitating the shift change meetings
• Perform additional data tracking, documentation, and reporting duties as assigned by managers
• Assist management in the delegation of shift tasks and ensure completion
• Take Lead on onboarding new support specialists
• Serve as point person for site- and agency-level communications
• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
• Be visible on the floor at all times and actively engage and welcome clients
• Conduct regular, thorough walk-throughs of the facility
• Create a supportive environment to ensure client progress towards stability
• Attend relevant staff meetings, trainings and retreats as scheduled
• Oversee client cubicle/bed area maintenance in a trauma-informed manner
• Facilitate a client engagement activities, such as groups or other activities
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
• Communicate effectively, and in a timely manner, with management, peers, and clients
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
• Demonstrate an ability to take initiative towards continued professional development.
• Other program management duties as assigned

Job Description Qualifications:
• High School Diploma or GED or Equivalent
• Minimum one (1) year experience in related work
• Possess effective customer service skills and the ability to handle difficult situations
• Ability to work independently and think critically
• Ability to act in a professional manner regardless of circumstances
• Commitment to improving the community through empowerment and dignity
• Familiarity with non-violent crisis intervention
• Familiarity with issues faced by population served
• Ability to self-motivate and to appropriately organize and motivate others
• Computer literate; able to use computerized database system for information management
• Ability to work as a team member
• Able to obtain and maintain Food Handlers, CPR and first aid certification
• Demonstrate an ability to take initiative towards continued professional development

Job Description Preferred Qualifications:
• Ability to communicate in a language other than English strongly preferred but not required

Job Description Work Environment:
• Ability to lift 10 pounds
• Ability to work in all types of weather environments
• Will be exposed to elements like cold, heat, dust, noise and odor.
• Ability to work with Persons Experiencing Homelessness (PEH)
• May need to bend, stoop, twist, and sit throughout the day.


EXPECTED BEHAVIORS OF ALL STAFF
1. Act as a role model
2. Demonstrate a sense