Trinny London, Business Manager Full Time, Permanent

GET TO KNOW US

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

 

KNOW THE ROLE

Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling new Cork team. This role will report into the Area Manager and be responsible for the day to day running of our Limerick store. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Your daily to-dos might look like this:

• Lead your team from the front by:
  
  
• Achieving your own targets
  
  
• Improving your product knowledge and remaining up to date with beauty trends
  
  
• Conducting appointments and elevating your artistry
  
  
• Always demonstrating a customer-centric approach
  
  
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
  
  
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo
  
  
• Oversee the execution of inventory checks, stock counts and visual merchandising
  
  
• Accurately follow health and safety procedures
  
  
• Utilise retail management and team meetings to feedback on you counter’s performance
  
  
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
  
  
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
  
  
• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
  
  
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

 

KNOW WHAT WE’RE LOOKING FOR

• Experience leading a team (minimum of 5 people), ideally within the luxury sector
  
  
• Passionate for makeup and skincare
  
  
• Experience with customer relationship management and data capture targets
  
  
• Adaptable and confident with an ever-changing, fast-paced and high-pressured environment
  
  
• Positive and can-do attitude
  
  
• Strong communication and mathematical skills
  
  
• Comfortable and motivated by working towards and exceeding targets and KPI's
  
  
• Organised, punctual and flexible to work retail hours, including bank holidays and weekends
  
  
• Personable with a customer-centric mindset

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