Director, Thought Leader Liaisons- Multiple Sclerosis/Neurology-Mid-West Area

 

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This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

 

Your Role:

The Director of Thought Leader Liaisons (DTLL) leads a team of product and company knowledge experts in developing business strategies that build on EMD Serono’s reputation and credibility in the Multiple Sclerosis (MS) and neurology marketplace. The DTLL is responsible for ensuring the team’s successful execution of long-term account plans, improved customer satisfaction, development and strengthening of Key Opinion Leader (KOL) relationships, and service as the N&I product and services experts in delivering superior customer service to MS Centers nationally. 

The Thought Leader Liaison (TLL) team directly engages Key Opinion Leaders at MS Centers, academic and hospital institutions nationally, acting as the disease state and product expert. TLL's are responsible for expanding and building new relationships with emerging thought leaders, serving as the primary liaison between customers and the company, and acting as the interface between the customer and Sales, Marketing and Managed Markets to efficiently address account needs thereby enhancing HQ connectivity.

 

• Articulates and communicates a strategic vision for the TLL team that ensures a culture of performance and accountability.
• Creates and maintains strong working relationships with the MS/Neurology medical community including MS Centers and related physicians. Cultivates Key Opinion Leaders and product advocates in the Academic and MS Community.
• Works cross functionally with medical, marketing, and global to ensure clear and consistent exchange of information and alignment on organizational objectives.
• Maintains an excellent level of product and disease state as well as market and reimbursement knowledge to develop strategic business plans that drive KOL Product adoption, MS Center loyalty, and Sr. Leadership connectivity.
• Leads and motivates the TLL team by defining clear objectives, allocating resources, and monitoring activities. 
• Identifies and hires top talent and ensures the team has the skills and competencies to be successful in an evolving industry and the therapeutic area by providing ongoing feedback and coaching.
• Coordinates ongoing training for the team to ensure a high level of product and disease state knowledge, large account management, business planning and analysis, presentation skills, and use of marketing tools.
• Identifies and assesses business and personnel related issues which may affect a TLL’s performance and provides appropriate coaching and corrective actions to resolve problems.
• Assesses human resources continuously and ensure that there are available and ready successors for each role.
• Takes a lead role in planning, coordinating, and executing all neurology congress meetings (ACTRIMS, AAN, CMSC, ECTRIMS).