Medical Director, Virtual Care Clinic (WI, MN, IA)

Who we are:

K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future.

Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required.

K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less.

About the role:

We are partnering with the nation's best hospital systems to expand patient care through state of the art Virtual Comprehensive Care Clinics. We are looking for a proven leader who is a data driven, tech-savvy, entrepreneurial, detail-oriented multi-tasker to lead a 24/7 clinic delivering fully remote text and video based care that is both scheduled and on-demand. 

Backed by K Health’s clinical grade AI technology, you will lead a team of clinicians who will provide comprehensive care that encompasses primary care, behavioral health, and acute care. As the designated clinic leader, you will play a critical role in providing medical leadership, guidance, and policy oversight. 

You will work directly with the medical network, become an expert in our care delivery model, and you will lead development opportunities to expand the access and usage of our service. This position requires collaboration with executive leadership, senior medical leadership, clinical teams, and external stakeholders to drive clinical excellence, quality improvement, and strategic initiatives.

What you’ll be doing:

• Become an expert in our care delivery model
• Clinical Lead of Comprehensive Care Clinic
• Owner of clinical policy and regulatory oversight within Virtual Clinic
• POC and SME for clinic specific Comprehensive Care related initiatives
• Collaborate with Practice Manager to assess opportunities for continued operational improvement within the Virtual Clinic
• Collaborate with product and engineering teams to enhance and optimize our clinical platform.  
• Work closely with the hiring team/recruiter to add mission driven team members as our clinic grows 
• Manage a clinical team that consists of Physicians and Nurse Practitioners
• Hold daily huddles, weekly team meetings, and 1:1's as needed
• Work closely with non clinical support teams, ensuring best in class patient experience 
• Create and optimize clinical workflows that support the success of the Virtual Clinic
• Monitor performance metrics and identify continued coaching/training as needed.
• Participate in the development and maintenance of SOPs for internal processes and procedures.
• Analyze the training needs for all clinical staff, including onboarding.
• Adhere specifically to all company policies and procedures, Federal and State regulations and laws.
• Display dedication to position responsibilities to achieve assigned goals and objectives.
• Represent K Health and our partners in a professional manner and appearance at all times.

Additional Duties

• Work up to 15 clinical hours per week
• Demonstrated experience managing and mentoring team members. Effective leadership and critical thinking skills and proven ability to foster team productivity, unity, and cohesiveness
• Educate patients on appropriate treatments and care plans for their health needs
• Co-manage patients with external partners within our healthcare delivery model 
• Manage patient follow ups for chronic care programs
• Prescribe medication and refills as appropriate
• Elevate comprehensive remote care; provide compassionate and meaningful care
• Think on your feet to devise creative solutions to prob