Customer Service Specialist 2

GROW WITH US

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment.

We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us!

We encourage Recology employees to G.R.O.W. with Us professionally and personally by:

• Giving Back to our communities.
• Recovering Resources to achieve their best and highest use.
• Owning a company that provides quality service and protects the environment.
• Working Together to achieve our common vision, a world without waste.

You can G.R.O.W. with Us by becoming our Customer Service Specialist 2

THE ROLE

Under general supervision, provides efficient and courteous customer service by telephone and/or personal contact. 

ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:

• Answers telephone and greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records and account status.
• Participates in training-related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies and delinquent accounts by telephone contact.
• Monitors delinquent accounts to point of resolution.

QUALIFICATIONS 

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is:

• Two years of related experience in customer service.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Skill and/or Ability to:

• Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
• Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
• Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
• Demonstrates ability to use computers and technology capabilities.
• Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
• Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
• Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
• Effectively and productively engages with others and establishes trust, credibility, and confidence.
• Promotes collaboration and assists others with their initiatives and efforts.
• Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
• Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares