Manager, E-Commerce and Digital Customer Experience

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Lead experience requirements for Brightspeed’s digital ecosystem (website and mobile application interactions); track and measure E-Commerce program effectiveness and make course corrections as necessary; Partner with Marketing Strategy and Analytics teams to define E-Commerce Key Performance Indicators (KPIs) and create visual dashboards for these teams, as well as senior executives at Brightspeed and other internal stakeholders; develop meaningful insights out of this data that enable teams to take action to adjust business and marketing tactics and prioritize insight-driven changes to products, customer outreach, etc.; Collaborate and co-create with key business stakeholders and technology partners to develop new initiatives that fully leverage Brightspeed’s digital platform capabilities and channels to drive sales and achieve profitability; utilize Agile techniques and environments such as Salesforce, Marketing Cloud, Google 360, and Adobe AMS to enhance Brightspeed’s digital platforms; Build a customer-centric E-Commerce and digital User Experience (UX) platform by working with UX professionals and vendors; monitor current and evolving UX/UI trends, new technology solutions, and customer data to inform, recommend, and drive innovation strategies as they pertain to Brightspeed’s e-commerce and digital customer experience; Partner with IT, Product, and Marketing stakeholders to ensure best business terms, Return On Investment (ROI), and utilization of all third-party technologies and partnerships; identify strategic gaps and long-term growth opportunities for the business that leverage various technologies and vendors (such as UX design) to improve e-commerce and omnichannel marketing categories. Position will be headquartered in Charlotte, NC, but is a telecommuting position, allowing for remote employment from various unanticipated worksites throughout the United States.

Qualifications

Education/ Experience:

Master’s degree or foreign equivalent in Business Administration (with specific coursework in Marketing), Data Analytics, or a related field and two (2) years of post-baccalaureate experience as a Sr Product Owner, or related role. Experience must include Product Management; Product Roadmapping; leveraging programming languages Java, HTML 5, CSS, Javascript, SQL; and utilizing software programs and platforms JIRA, Confluence, Invision, Workday, and Miro. Position will be headquartered in Charlotte, NC, but is a telecommuting position, allowing for remote employment from various unanticipated worksites throughout the United States.

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

WHY JOIN US?