Ultra-Rare Disease Territory Account Specialist – Philadelphia

Job Description Summary

#LI-Remote


This is a field-based and remote opportunity supporting key accounts in an assigned geography.

Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you.



Company will not sponsor visas for this position.



The Ultra‑Rare Disease Territory Account Specialist is a self‑driven business leader who shapes thoughtful, personalized customer experiences aligned to the unique needs of Health Care Providers and their patients. Serving as the primary point of contact, this role partners closely with customers to identify shared priorities, solve complex challenges, and connect seamlessly to Novartis resources in support of improved patient outcomes. Operating with autonomy in a highly dynamic environment, the Ultra‑Rare Disease Territory Account Specialist orchestrates patient‑focused solutions across clinical, operational, and access pathways, informed by a deep understanding of patient flow and ultra‑rare disease access dynamics. While retaining core demand‑generation responsibilities, this role brings expanded focus to access, operational excellence, and continuity of care to help enable timely treatment initiation and sustained patient support.

 

Job Description

Key Responsibilities:  

• Proactively identify and navigate any account‑level challenges, partnering with customers to deliver thoughtful, compliant solutions that support patient care. 

• Develop and execute Health Care Provider (HCP) and account‑level business plans rooted in shared priorities, informed by clinical insight, access considerations, and operational understanding. 

• Educate Health Care Providers and practice teams on non‑clinical barriers to care, including access and reimbursement tools relevant to ultra‑rare disease management. 

• Maintain a strong understanding of patient flow, drug acquisition, and practice dynamics to help support timely treatment initiation and continuity of care. 

• Collaborate closely with field‑based and home‑office partners to address Health Care Provider needs and share relevant market access insights. 

• Leverage deep knowledge of the ultra‑rare disease landscape, competitors, and industry trends to anticipate opportunities and navigate evolving challenges. 

• Analyze territory‑level data and market trends to inform strategy, drive pull‑through, and lead meaningful virtual and in‑person engagements with Health Care Providers. 

• Lead cross‑functional planning discussions to solve complex Health Care Provider challenges with urgency, alignment, and a patient‑first mindset. 

• Serve as the primary orchestrator of Novartis resources for assigned Health Care Providers, compliantly coordinating across Medical, Access, and Patient Support teams while personalizing engagement through omni‑channel capabilities. 

 

Essential Requirements:   

• Bachelor’s degree required from 4-year college or university.  

• Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically disper