Customer Support Assistant

Company Description

About Us:

At Bela Brand Bat, we specialize in crafting compelling brand identities that resonate across industries. Our team is passionate about innovation, precision, and excellence. From concept to execution, we deliver branding solutions that drive results and reflect our clients' unique visions. We value accuracy, creativity, and collaboration in every aspect of our work.

Job Description

Job Description

We are seeking a motivated and detail-oriented Customer Support Assistant to join our team in Columbus, OH. The successful candidate will play a vital role in ensuring excellent customer service by handling client inquiries, resolving concerns, and supporting internal communication between departments. This is an excellent opportunity for individuals who enjoy problem-solving, working in a team-oriented environment, and contributing to customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency

• Resolve client issues in a timely and satisfactory manner

• Maintain accurate records of client interactions using CRM systems

• Coordinate with internal departments to ensure customer needs are met

• Assist with order processing, follow-ups, and delivery status updates

• Provide feedback to improve overall customer experience and support processes

• Prepare reports and summaries of customer interactions when required

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• Previous experience in a customer support or administrative role is a plus

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work effectively in a fast-paced environment

• Proficient with MS Office Suite and customer service software tools

Additional Information

Benefits

• Competitive salary: $44,000 – $50,000 annually

• Opportunities for professional growth and internal advancement

• Collaborative and supportive work environment

• On-the-job training to enhance service and communication skills

• Paid time off and company holidays

• Health, dental, and vision insurance packages