Customer Service Representative

Responsibilities:

• Provide customer with sales quotations, mainly consisting of equipment spare parts.
• Verify that customer purchase orders are correct, and match shared internal documents.
• Verify sales quotation accuracy against purchase order and convert to internal sales order.
• Print pick tickets for order materials and coordinate with planning / logistics groups.
• Follow the order through established process steps as necessary to include data entry in established reports for use by other department staff members.
• Create internal work orders as required for manufactured equipment and assemblies.
• Receive customer inquiries through customer portals and email communications.
• Collaborate with internal operations representatives for technical support.
• Effectively communicate with internal staff and customers regarding, proforma and final invoices.
• Coordinate with production control regarding back orders and active manufacturing efforts.
• Periodic follow-up of responsible open orders paired with timely and professional communication with customer contacts.
• Maintain good organization skills and attention to detail to help resolve any related order discrepancies.

Qualifications/Requirements:

• Experience with JD Edwards or similar MRP system preferred.
• Experience with Microsoft Office Suite and web-based software interfaces.
• Open to the challenge of learning new computer-based systems and processes.
• Strong attention to detail and accurate data entry.