Customer Solution Engineer

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users. We enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.  
 
Dynatracers come from different countries and cultures all over the world, speaking various languages. English is the one that connects us (55+ nationalities). 

Passionate about customer communication on a very technical level? Excited about troubleshooting for our AI-powered monitoring solution? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace! 

Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring 

Job Description

As a Customer Solution Engineer, you will be part of our Global Customer Support team. You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.  

Your role 

• Recognize and solve problems as reported by customers related to our SaaS and Managed products.  
• Interact with diverse customer technology ecosystems.  
• Work directly with customer application specialists to troubleshoot and resolve platform or product issues.  
• Be exposed to an entire range of cutting-edge technologies.  
• Work closely with our development and product management teams.  
• Attend training for new product features and technologies.  
• Exchange knowledge with other colleagues and suggest product improvements. 

Qualifications

• Technical Degree (preferably in Computer Science) or relevant experience in IT.  
• Professional work experience in software development, software testing, or customer services.  
• Ability to analyze code written in modern programming languages.  
• Experience with various operating systems (Linux, Windows) and computer networks.  
• Knowledge of cloud and host virtualization technologies.  
• Strong analytical thinking with a structured approach to problem solving.  
• Team player with proactive attitude.  
• Excellent English skills, both oral and written. 

You will love this job if 

• Troubleshooting is your passion.  
• You are fascinated by technical challenges, and you think creatively.  
• You love to learn new technologies.  
• You appreciate team spirit and enjoy an international environment. 

Additional Information

What's in it for you?  

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.  
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.  
• Work model flexibility with either in-office or a hybrid working model that is combining it with home work.  
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.   
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.  
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.   
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.  
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.  
• Attractive compensation packages and stock purchase options with numerous benefits and advantages. 

Remuneration 

Customer Solution Engineer: 7k - 14k PLN gross per month 

In addition, if you are not living in the country you are applying for, we offer you a relocation allowance, support with your visa, work permit, accommodation, language courses, and a dedicated buddy program.