People Services Team Coordinator

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location: Bengaluru, India

What You Would Do Here

Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a passionate and detail-oriented People Experience Coordinator to join our team and champion this mission within the APJC region. In this vital role, you will be the first point of contact for our employees, ensuring their journey is smooth and positive. You will be instrumental in creating a seamless experience by resolving inquiries, managing data with precision, and ensuring our People processes are efficient and effective. This is an exciting opportunity to provide exceptional support to our internal teams and contribute to building a world-class employee experience as our organization expands.

Responsibilities

• Champion a seamless employee journey: Act as the first point of contact for employees across the diverse APJC region, providing guidance and support through key moments like onboarding, internal transfers, organizational changes and offboarding to ensure a positive and consistent experience.
• Be a trusted guide for employee inquiries: Skillfully manage and resolve a wide range of questions from our people regarding HR policies, benefits, and payroll, ensuring every interaction is handled with empathy, accuracy, and a focus on providing a world-class service.
• Elevate the employee experience through proactive support: Serve as a friendly liaison between employees and specialized teams like Payroll or Benefits, advocating for our people to resolve complex issues and ensuring their needs are met promptly and effectively.
• Uphold the integrity of our people's information: Meticulously maintain employee data across our HR systems, ensuring the confidentiality and accuracy of sensitive information and contributing to a trustworthy People function.
• Enhance our support resources: Help create and maintain clear documentation and resources for employees and managers, empowering them to find answers to common questions quickly and easily.
• Contribute to a culture of continuous improvement: Identify opportunities to enhance our processes and support models based on employee feedback and direct interactions, helping us build a better workplace experience across the APJC region.

Skills and Experience

• 1-2 years in HR administration and comfortable handling sensitive employee information.
• Highly organized, process-oriented, with a keen eye for detail.
• Enjoys working with data and is skilled using Excel or Google Sheets.
• Strong customer-first mindset and a genuine desire to support colleagues.
• Effective communicator, who can clearly explain information - verbally and in writing - to employees across the APJC region.
• Thrives in a dynamic environment and can skillfully manage changing priorities.
• Familiarity with Workday or ZenDesk would be an advantage.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

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