Head of Delivery & Transformation

General information

Press space or enter keys to toggle section visibility

Name Head of Delivery & Transformation Site / Location Melbourne Support Centre Ref # 12371319 Entity Australia Post Opening Date 29-May-2025 Suburb Richmond Work Type Permanent Full Time

Description & Requirements

Press space or enter keys to toggle section visibility

Help us deliver like never before  

We’re looking for a Head of Delivery & Transformation to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.  

We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.  

 

What you’ll deliver with us 

As our Head of Delivery &Transformation you’ll be responsible for leading the successful delivery of a number of key business transformation programmes, enabled by Enterprise Services. You will take a lead in partnering closely with EGM/ GM Executives across the parcel, post and e-commerce division and ensure our teams are delivering value add solutions/ programmes that enhance customer experience, customer onboarding and retention. You will build strong relationships enterprise wide to over-come road-blocks, build trusted partnerships and deliver to expected timeframes.

 

You’ll also   

• Ensure successful delivery of the Programs, managing it within the defined scope, timeline, and funding envelope to achieve strategic outcomes and realise benefits.
• Shape, define and articulate Program’s key objectives, strategy, and guiding principles that support business unit’s capabilities and aligns to Enterprise Services’ strategic objectives and wider business goals.
• Develop and maintain Program delivery roadmap that outlines the phasing, sequencing, key milestones and dependencies of critical initiatives, ensuring alignment and integration with Enterprise Services strategy and programs of work.
• Lead annual capital investment planning and prioritisation efforts in collaboration with Technology Fre