Healthcare Customer Care Coordinator-Project Based (100% Remote Michigan)

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

 

Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and care for each person you speak with?  Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

 

JOIN OUR TEAM TODAY!

 

We are hiring Project-Based Customer Service – Healthcare Prescription Benefits Specialist who will support US based customer’s prescription benefits questions and concerns regarding their claims, deductibles, coverage and more. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.

 

RESPONSIBILITIES:

 

• Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits.
• Provide information about their insurance coverage, what is included in the customer’s benefit plan, addressing copays, and assisting with coverage determination.
• Handle prescription refills, order status updates, and tracking.
• Educate customers on online self-service for updates and help troubleshoot these self-services.
• Empathize and resolve concerns to simplify the customer’s healthcare experience.
• Navigate through multiple computer applications with speed & accuracy.
• Adapt to learn new call types when business needs change & flex support in those areas.

 

WORK AT HOME REQUIREMENTS: 

 

• High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services) 
• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment such as the PC, mouse, keyboard, etc. to use on your network) 
• Dedicated, quiet, & secured workspace with no distractions 
• A USB Wired headset with noise canceling microphone. 

 

ADDITIONAL REQUIREMENTS: 

 

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