Manager, Donor Communications

If you are a current Barnard College employee, please use the internal career site to apply for this position.

Job:

Manager, Donor Communications

Working with colleagues across the Office of Advancement and the Advancement Communications Team, the Manager, Donor Communications is a detail-oriented, donor-centric communications specialist, focusing on the full giving cycle experience of Barnard’s dedicated supporters to maximize philanthropic support and advance the mission of Barnard. Reporting to the Director of Advancement Communications, the Manager, Donor Communications plays a key role in facilitating the College’s fundraising efforts through a variety of managerial, organizational, and communications responsibilities.

Job Description:

Core Responsibilities:

Fundraising Communications & Engagement Support 50%

• Collaborate with the Director of Advancement Communications, in the end-to-end production of multichannel fundraising campaigns, including producing content for email, direct mail, one-pagers, social media, digital aspects, and other communications pieces as needed. 
• Administer, develop content for, optimize, and maintain web pages and giving pages related to fundraising on the Advancement websites.
• In collaboration with the Director of Adv. Communications, develop strategy around audience segmentation and managing data requirements to optimize fundraising efforts. 
• Partner with the Director and the College’s editorial staff to strategize and create fundraising content and advertisements for Barnard Magazine.
• Collaborate with other departments and colleagues to collect donor and student impact stories for use in stewardship and giving appeals.
   

Donor Stewardship & Recognition 30%

• Author personalized acknowledgment letters, congratulatory and condolence letters, and other bespoke items of correspondence on behalf of the President, VP of Advancement, and other senior staff, as needed. 
• Assist  in the planning and execution of stewardship events, including planning programming, selecting speakers, marketing, and outreach to donors and participants, as well as maintaining project timelines and coordinating logistics such as invitations, mailing lists, and seating.
• Coordinate student thank-you notes and stewardship communications.
• Assist with coordination and creation of stewardship communications, including donor newsletters and initiatives to complement annual giving campaigns (Giving Day, Calendar Year End, Fiscal Year, etc.) and optimize donor recognition. 
• Produce several high-level stewardship mailings per year, including conceptualizing, sourcing materials, managing vendor relationships, producing mailing lists, managing purchase order submissions, maintaining project timelines, and other special projects as needed, including Presidential stewardship efforts.

Operations 20%

• Manage and track Advancement Communications projects and approvals, including inputting and recording  all incoming requests for the Communications team into Asana. 
• Manage external communications calendar for the Office of Advancement, including collecting information from team members and sending weekly updates to the department about upcoming communications. 
• On an ongoing basis, examine and enhance practices of stewarding and communicating with donors, leveraging constituent data, donor feedback, and CRM software capabilities. 
• Other duties as assigned.

Skills, Qualifications & Requirements:

Knowledge, Skills & Abilities:

• Strong organizational skills, creativity, and resourcefulness, with the ability to prioritize and execute multiple projects under demanding deadlines
• Top-quality written and oral communication skills, and analytical ability
• Strong attention to detail and accuracy, including refined proofreading and editing skills
• Demonstrated computer skills, particularly with Google tools (Mail, Calendar, Sheets), Microsoft Office (Excel, Word, PowerPoint), and relational databases 
• Ability to work independently and actively and meaningfully engage as a member of a team 
• Ability to demonstrate the highest standards of professionalism and performance as evidenced by collaborative teamwork, initiative, critical thinking, good judgment, consistency of output, timeliness of follow-through
• Knowledge of and commitment to the values and mission of Barnard College and higher education
• Knowledge of the principles of fundraising