Senior Manager, Vehicle Service Product Management

Scout Motors   

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

Scout is all about respect.  Respect for the environment by developing all-electric vehicles with the capability to get you to any location.  Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation.  Respect for communities by creating a company that stands for its people and its customers.  And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. 

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. If this sounds like you, we invite you to apply below.

What you’ll do

Become part of an iconic brand that is set to revolutionize the all-electric pick-up truck & rugged SUV marketplace by achieving the following:

• Define the digital product vision, strategy, and roadmap for a new digital platform focused on Aftersales, Service and Maintenance for Scout’s vehicles.
• Acting from a customer-centric perspective, coordinate cohesive product features that drive effective and efficient work.
• Set and own goals to drive product and business objectives.
• Interface with IT to analyze, identify, propose and defend the possibility of implementing or modifying systems and/or procedures for the benefit of Scout workshops and customers.
• Manage the roll-out of digital products and key supporting systems down to the retail level. Ensure correct usage, support, and management of system users.
• Develop a perspective and manage the necessary budget for the development, implementation and maintenance of the digital products and systems.
• Serve as the go-to expert for the Service/Care space.
• Be a product leader and act as a champion product management throughout the enterprise.
• Deeply collaborate, forge, and maintain strong relationships with business partners and stakeholders, inside Scout and with supporting partners
• Hire, develop and retain high-performing product management talent.

Location & Travel Expectations: The responsibilities of this role require attendance at in-person meetings and events occasionally. The role will be based out of a Scout Motors location in Fremont, CA. Applicants should expect that the role may require the ability to convene with Scout colleagues in person and be able to travel to participate in events on behalf of the company from time to time.

What you’ll bring

We expect all Scouts to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here’s what else you’ll bring:

• Proven experience building sophisticated digital products in the automotive industry, especially in managing the service business.
• Technical acumen. Ability to quickly understand and drive excellence in technology systems and software applications.
• Proven experience in the automotive industry. There is a steep learning curve in auto. Understanding these domains and the principles under which they exit is critical.
• An attitude of incremental improvement to everything you do. Ability to define a true MVP, get support for it and then deliver high ROI features regularly.
• Ability to develop support for your needs from leadership, peers and stakeholders and drive decisions for resourcing

 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including: