Regional Hospitality Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

Job Description: The Regional Hospitality Manager is responsible for managing office event planning, creative development, catering, and execution of all on-site meetings and events. The Regional Hospitality Manager works closely with the Regional Office Administrator to provide guidance and direction to local conference service teams within the region related to meetings and events. The Regional Hospitality Manager manages hospitality procedures, best practices, and service standards to ensure the seamless operation of all conference-related activities. The Regional Hospitality Manager ensures all clients and visitors are met with the highest level of service, reflecting the firm’s commitment to excellence and attention to detail, creating an environment that is welcoming and conducive to productive interactions.

Essential Duties and Responsibilities: 

• Oversees logistical planning and execution of all meetings and on-site events; support the Regional Office Administrator with coordinating and implementing office engagement related initiatives.

• Supervises relevant outsourced functions, including conference room set-up and post-conference clean-up as well as catering duties.

• Monitors and coordinates purchasing of office hospitality items to ensure organized and effective amenities for personnel and guests.

• Assist multiple sites as needed with a variety of event types and needs, ensuring effective budget management while also providing high-quality experiences to meet internal and external client expectations.

• Anticipates problems and barriers to hosting successful meetings and events and make recommendations for solutions.

• Ensures successful management and administration of in-office event budgets, monthly invoices and timely reconciliations via Chrome River.

• Consults with customers to determine objectives and requirements for events and meetings. Maintains a strong working relationship with clients and vendors.

• Oversees conference room schedules in multiple offices, and resolves scheduling conflicts or requests as needed based on business and meeting needs.

• Maintains awareness of current trends in event management and integrates into the operation in a timely manner Reviews effectiveness of event operations and makes appropriate adjustments.

• Supervises assigned Reception team(s), including interviewing, hiring, training, and developing team members.

• Manages Reception team schedule and coverage during meal breaks, and planned or unplanned absences.

Knowledge, Skills, and Abilities:

• Strong understanding of various software systems applicable to the Hospitality function.

• Excellent analytical and ability to anticipate issues and develop contingency plans.

• Excellent interpersonal skills and the ability to work and communicate effectively with all levels of law firm personnel, including partners and administrative managers.

• Excellent management, leadership, organizational and communication skills.

• Ability to analyze complex problems and recommend and/or implement solutions.

• Ability to multi-task, meet deadlines and shift priorities quickly.

• Ability to excel in a fast-paced environment.

• Must be able to regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 25 lbs.

Education and/or Experience: 

• Bachelor’s degree in hospitality management; or any equivalent combination of training, education, and experience that demonstrates the ability to perform the duties of the position.

• Minimum of seven (7) years’ experience in Catering and Conference Services in large, up-scale, high volume environment.

• Minimum of two (2) years of supervisory experience in a hospitality position.

• Meeting and Room Scheduling software experience beneficial.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by busin