Director, Professional Services Business Operations

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

The Director of Professional Services Business Operations is responsible for leading strategic programs focused on enhancing the operational efficiency and effectiveness across Global Professional Services. This position is responsible for managing our global program management and business intelligence functions, optimizing processes, and implementing strategies that support our business goals. The ideal candidate will have a strong background in operations management, excellent leadership skills, and the ability to execute to drive performance and innovation. 

WHAT YOU WILL BE DOING

• Lead a structured approach to Pure’s Professional Services (PS) program and business operations execution that will enable the PS organization to scale and grow
• Develop and lead a global program management office (PMO) organization with a team of program managers focused on executing strategic projects and programs at scale
• Lead and execute on a business intelligence strategy & program focused on measuring global performance across multiple lines of business and communicating valuable insights to customers, partners and internal stakeholders
• Collect, analyze and report vast volumes of commercial and operational data from various internal systems to identify areas of opportunity, improvement and recommend solutions
• Present compelling business insights on an on-going basis to the management team, highlighting operational improvement areas, and enforcing implementation across global teams
• Drive strategic thinking, planning, implementation and enforcement of business improvement initiatives between sales, delivery, engineering, development, finance, portfolio and others.
• Lead the development, tracking and monitoring of global KPIs for professional services, sales and delivery teams
• Collaborate with executive team members to determine and prioritize business strategies
• Oversee strategic business initiatives from ideation to implementation
• Coordinate and oversee strategic projects, ensuring alignment with the organization's goals and timely completion
• Cross functionally collaborate to ensure Professional Services is executing not only on PS objectives, but cross functional and corporate objectives as well
• Assist with annual strategy, planning and goal setting efforts for PS 
• Lead employee engagement, organizational development, workforce planning, and additional organizational strategies designed to enable the PS organization to scale and grow
• Develop and lead a communication strategy and plan to ensure clear and consistent messaging between PS leadership and the PS organization

WHAT YOU’LL NEED TO BRING TO THIS ROLE…

• Extremely organized, deadline focused, and results oriented
• In depth knowledge of services sales, professional services organizations & its ecosystem stakeholders, including Enterprise and Global accounts
• Executive presence to communicate and influence across the matrixed organizations
• Ability to build strong relationships externally and internally
• Record of creating and managing innovative approaches, leveraging automation and streamlining processes
• EQ and cross-cultural awareness to influence global teams
• Strong leadership and team management skills, with the ability to motivate, inspire, and develop a diverse team.