Director, Strategy and Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The ServiceNow Director of Strategy and Operations’ primary role will be to work alongside the CTO’s Chief of Staff on all matters pertaining to budget, finance, reporting, headcount, annual operating plans/long range planning, and various other responsibilities pertaining to such matters. 

This role will also manage a team of program managers, each of whom are responsible for ensuring the accuracy of reporting and timely execution of all the above functions. The success of this role will be carefully measured using agreed upon metrics, 360 feedback, and insights from our annual Employee Voice Survey. 

This role will report to the Chief of Staff for the CTO and will work in close collaboration with the Director of Engineering Engagement and Culture, Director of Business Partners, as well as the various Chiefs of Staff serving the many business units that make up the Unified Technology Group at ServiceNow. 

What you get to do in this role:   

• Continue existing, and establish best practices pertaining to budget management and planning 

• Maintain precise tracking of all budgets, headcounts, and other key metrics across the Unified Technology Group 

• Partner with the various Chiefs of Staff in the Technolgy org to ensure a clean roll up of all numbers pertaining to the larger org – including but not limited to budgets (OpEx, T&E, etc.), headcount, attrition, and more 

• Lead and motivate a team of exceptional program managers to ensure operational success for specific budget, planning, and strategy 

• Establish and maintain high standards of operational excellence including execution, reporting, risk management and mitigation, and accountability

Qualifications

To be successful in this role you have:

• 12+ years in technology operations role, corporate finance role, or equivalent experience 

• Masters level education or equivalent experience 

• Exceptional interpersonal skills, with specific experience in budget and finance planning for cross-functional and interdisciplinary teams 

• Strong critical thinking and analytical reporting skills – an ability to leverage key metrics and indicators to achieve desired outcomes 

• Proven track record of improving finance and planning practices to improve the operational excellence of large (5,000+) technology orgs 

• Comprehensive knowledge of corporate finance methodologies and best practices 

• Exceptional verbal and written communication skills 

• Strong team management and leadership capabilities 

• A track record of empathy for and connection with the roles in a tech organization 

• An understanding of ServiceNow technology and its many applications to Business Operations and Planning 

• A fundamental understanding of software engineering and development a plus 

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For positions in the Bay Area, we offer a base pay of $178,900 - $313,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive c