Demand Planner & Customer Service Specialist DACH (f/m/d)

Relocation Assistance Offered Within Country
Job Number #170754 - Hamburg, Hamburg, Germany

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

 

We are seeking a proactive and detail-oriented Demand Planning and Supply Chain Coordinator to support our DACH (Germany, Austria, Switzerland) region. In this role you will ensure accurate demand forecasts, seamless product lifecycle execution, excellent customer service collaboration, and optimized inventory levels to drive service performance and customer satisfaction.

 

Responsibilities: 

• Demand Planning

  • Generate Baseline Forecasts: Utilize historical sales data, market trends, and statistical models to create an accurate baseline forecast for a specific category or region

  • Participate in the weekly and monthly discipline meetings: lead Demand Review meetings with Sales and Marketing to enrich the forecast with market intelligence (promotions, competitor activity, seasonality)

  • Accuracy Improvement: Monitor Forecast Accuracy (DPA) and Bias KPIs; conduct root-cause analysis on significant variances to continuously improve forecast quality

  • Data Hygiene: Maintain master data integrity regarding product hierarchies and customer groupings to ensure robust reporting

 

• Portfolio Management (Lifecycle)

  • New Product Introductions (NPI): act as the supply chain lead for all new launches. collaborate with Marketing to size launch volumes and build "ramp-up" forecasts based on distribution targets

  • Transitions & Relaunches: Manage the phase-in/phase-out process for product updates to minimize business disruption and ensure a smooth shelf transition

  • Discontinuations (Delists): Proactively identify "tail" products and coordinate discontinuations to minimize the risk of Obsolescence (SLOBs - Slow Moving & Obsolete stock)

  • SKU Rationalization: Regularly review the portfolio complexity and recommend optimizations to the commercial leadership

 

• Customer service and O2I:

  • Coordinate claims: Handle complaints in an effective and timely manner; arrange logistics when needed

  • Order processing: Coordinate with internal and external departments to secure order progression from entry to delivery, promptly addressing any discrepancies or issues
    

 

• 3PL Specialist:

  • Inventory Alignment: Partner with Central Supply Planners to translate the demand plan into replenishment orders for the local warehouse.

  • Stock Level Monitoring: Monitor Weeks of Coverage (WOC) and Safety Stock levels to ensure availability for key customers while adhering to inventory value targets.

  • SLOB management: Ensure stock reporting from local warehouse

  • Planning parameters review: assure accuracy of critical parameters e.g: MOQ, RV, TDOS

 

Qualifications:

• Education/ Experience Requirements:   

  • Bachelor degree in logistics or other relevant field

  • Minimum 3-5 years of experience in Demand Planning, inventory control and logistics

  • Must be fluent in English (both spoken and written), knowledge of German is preferred

 

• Expected Areas of Knowledge Skills and Abilities:

  • General knowledge/understanding of end to end business processes. Relevant knowledge of logistics processes, from picking through delivery and billing. Relevant knowledge of order entry and its impact, promotional executions, trade fairs and related administrative work

  • Required Skills & Knowledge: Analytical skills and